NEW QUESTION 20
What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

NEW QUESTION 21
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

NEW QUESTION 22
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

NEW QUESTION 23
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

NEW QUESTION 24
Which of the following is the best description of the SIP Line Appearance feature?

NEW QUESTION 25
Cloud Operations Manager (COM) is a new management utility.
What does it manage?

NEW QUESTION 26
A prospective customer contact says, “Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!”
Which of the following attributes will be the focus of your proposal?

NEW QUESTION 27
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

NEW QUESTION 28
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

NEW QUESTION 29
A prospective customer contact says, “Our business is very complex, Our agents work in six major databases on every call.”
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

NEW QUESTION 30
Which of the following customer concerns are related to customer experience? (Select two.)

NEW QUESTION 31
A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

NEW QUESTION 32
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

NEW QUESTION 33
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

NEW QUESTION 34
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.”
Which of the following responses will most likely keep you in the room?

NEW QUESTION 35
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

NEW QUESTION 36
Before you can ask any questions, a prospective customer contact says, “Look, my job is to replace an obsolete phone system for the least possible cost.”
Which of the following feature sets will your proposal emphasize?

NEW QUESTION 37
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

NEW QUESTION 38
Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

NEW QUESTION 39
What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

NEW QUESTION 40
The _______________ licensing model is based on the number of concurrent agents logged in.