This page was exported from Top Exam Collection [ http://blog.topexamcollection.com ] Export date:Sun Feb 23 17:14:45 2025 / +0000 GMT ___________________________________________________ Title: [Apr-2023] Cisco 500-444 Official Cert Guide PDF [Q27-Q51] --------------------------------------------------- [Apr-2023] Cisco 500-444 Official Cert Guide PDF Exam 500-444: Cisco Contact Center Enterprise Implementation and Troubleshooting - TopExamCollection Cisco 500-444 Exam Syllabus Topics: TopicDetailsTopic 1Explain Certificate Administration Describe planning a PCCE DeploymentTopic 2Describe a PCCE site addition Describe Single Sign-On Explain scripting, TroubleshootingTopic 3Describe the Diagnostic Framework Describe software preparationTopic 4Understand deployment from configuration to validation PCCE implementation – ConfigurationTopic 5Explain CUICLive DataFinesse Integration Understand Integration WizardTopic 6Explain the personalization of the PCCE Dial Plan PCCE Implementation InitializationTopic 7Understand Applied CCE Troubleshooting Explain the Flows and Process review   NEW QUESTION 27What are two functions of a SIP Proxy Server? (Choose two.)  centralizes dial plans  connects to Call Router  handles box-to-box redundancy  helps to centralize the administration and call control  load balancer for HTTP and SIP NEW QUESTION 28What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)  Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.  Creates just VRU PG; VRU PIMs need to be added manually.  Creates the Media Routing PG (MR PG) with three MR PIMs.  Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.  Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG. NEW QUESTION 29What will the caller hear if Cisco Unified ICM sends back a label of 91919191?  MoH  Ringing  an error message  Audio NEW QUESTION 30What are two components of Cisco VOS? (Choose two.)  Finesse  CCE  CUIC  CVP  ECE Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.NEW QUESTION 31How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?  Call Settings-> IVR Settings->Network VRU Scripts  Route Settings -> Media Routing Domain  Route Settings -> Sip Server Groups  Desktop Settings -> Resources -> Call Variables Layout Microapps are defined and configured using the Web Administration Manager (S.P.O.G) in the Route Settings -> Media Routing Domain section. In this section, you can define and configure the microapps that will be used in the CVP environment. You can define the microapps, set the default values, and configure the routing logic for each microapp. Additionally, you can define the audio files and scripts that will be used with the microapps.References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/ccce85install/ccce85install_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0602.htmlNEW QUESTION 32Which mode can be used to display data flow in the Script?  Edit Mode  Monitor Mode  Quick Edit Mode  Browse Mode Monitor Mode is a feature of the Packaged CCE Script Editor that allows you to view the flow of data through the script. This can be used to troubleshoot any issues with the script and ensure that it is functioning properly. Edit Mode is used to edit the Script, Quick Edit Mode is used to quickly edit basic script elements, and Browse Mode is used to view the data elements available in the Script.NEW QUESTION 33Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?  Features -> Context Service  Infrastructure Settings -> License Management  Features -> Single Sign-On  Infrastructure Settings -> Device Configurations -> Identity Services NEW QUESTION 34Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)  Domain validation certificate  Digital certificate  Self-signed certificate  Certificate authority certificate  Root certificate https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.References:https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.htmlhttps://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/NEW QUESTION 35What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)  defined as Configuration Based  VMware vSphere is optional  VMware vCenter is required  defined as Rule Based  VMware vSphere is required The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.NEW QUESTION 36Which three tools are used to download logs for CCE troubleshooting? (Choose three.)  PROCMON  Diagnostic framework portico  OPCTEST  DUMPLOG  Unified System CLI  RTTEST PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshootingNEW QUESTION 37Which type of machine will run an automated deferred sync job?  Principal AW machine  AW client machine  Secondary AW machine  AW/HDS machine An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html [2] https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.htmlNEW QUESTION 38Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?  IdS to IdP  IdS to IdP and IdP to IdS  IdP to IdS  IdS to IdP and IdP to Active Directory (AD) NEW QUESTION 39What are the Active and Configured CUIC Users for the 2K deployment model?  100/600  200/400  200/800  200/1200 NEW QUESTION 40Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?  CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway  CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway  CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway  CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway NEW QUESTION 41What must be enabled on the CUIC server for CUIC reports to show up in Finesse?  PROXY  Cross Origin Resource Sharing (CORS)  Hazelcast  JSONP Explanationhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/gNEW QUESTION 42Which three modes can implement single sign-on in PCCE? (Choose three.)  Non-SSO  SSO  ldS  ldP  SAML  Hybrid Explanation* SSO – Enable all agents and supervisors in the deployment for SSO.* Hybrid – Enable agents and supervisors selectively in the deployment for SSO. …* Non-SSO – Continue to use existing Active Directory-based and local authentication, without SSO.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenaNEW QUESTION 43What are the Active and Configured CUIC Users for the 2K deployment model?  100/600  200/400  200/800  200/1200 The active users are the number of users who are currently logged in and using the system, while the configured users are the maximum number of users that the system is licensed and configured to support. In a 2K deployment model, it means that the system can support up to 800 CUIC users and currently 200 users are actively using it. It’s important to note that these numbers are approximate, as it would depend on the specific deployment and usage scenario.NEW QUESTION 44What is needed to execute a particular script that is configured using script explore for a specific time?  Dialed Number mapped to a CallType and in turn mapped to a scheduled script  Dialed Number mapped to a CallType  Dialed Number with scheduled script  Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)NEW QUESTION 45Which signed certificate is less administration in environments with many servers, such as CCE?  Self-signed  Certificate Authority (CA)  3rd party signed  Security Authority (SA) NEW QUESTION 46Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)  If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.  If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.  If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.  If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.  There is no impact on call processing during a Cisco Unified ICM Logger failure.  During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. A: When ICM Logger side A fails, ICM call router side B can’t send historical information to ICM Logger side A and is limited to ICM Logger sideB: This is because ICM loggers act as a buffer between ICM call routers and the historical data store, and if one side fails, the other side can’t send historical data to it. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails, the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully. (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html) References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/guide/icm85des/icm85des_chap_01.html [2] https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-contact-center-enterpriseNEW QUESTION 47Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?  Setup login  Windows login  Local administrator login  Service Account login NEW QUESTION 48Where are external voice DNs sourced from in a CCE Dial Plan?  VGW  CUCM  CVP  CUBE NEW QUESTION 49Which tool manages IIS certificates on the CCE servers?  System CLI  Keytool  SSLUtil  OPENSSL This tool is used to create, import, and export certificates for use with IIS. It can also be used to view the certificate request, as well as to modify the certificate’s friendly name and store name. This can be useful for managing IIS certificates on the CCE servers. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/security/8_5_1/csec_b_secure-deployment-guide-85/csec_b_secure-deployment-guide-85_chapter_010.htmlNEW QUESTION 50Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?  Automated differential  Push  Manual differential  OnDemand NEW QUESTION 51Where can the readiness for the CCE deployment be verified?  CCE Web Admin -inventory  CCE Web Admin -> Machines – inventory  CCE Web Admin -> Deployment Settings – Inventory  CCE Web Admin -> Infrastructure – Inventory The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings – Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment. Loading … Free 500-444 Exam Dumps to Improve Exam Score: https://www.topexamcollection.com/500-444-vce-collection.html --------------------------------------------------- Images: https://blog.topexamcollection.com/wp-content/plugins/watu/loading.gif https://blog.topexamcollection.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-04-23 13:29:09 Post date GMT: 2023-04-23 13:29:09 Post modified date: 2023-04-23 13:29:09 Post modified date GMT: 2023-04-23 13:29:09