This page was exported from Top Exam Collection [ http://blog.topexamcollection.com ] Export date:Sun Jan 19 18:37:17 2025 / +0000 GMT ___________________________________________________ Title: Cisco 500-442 Dumps - 100% Cover Real Exam Questions (Updated 62 Questions) [Q27-Q41] --------------------------------------------------- Cisco 500-442 Dumps - 100% Cover Real Exam Questions (Updated 62 Questions) Real 500-442 dumps - Real Cisco dumps PDF The Cisco 500-442 exam is an essential certification for IT professionals who want to advance their careers in contact center management. This certification validates the candidate's skills in managing and troubleshooting Cisco Contact Center Enterprise systems and enhances their ability to handle the day-to-day operations of the contact center effectively. Candidates can prepare for the exam by gaining experience in managing these systems and by taking advantage of Cisco's official training courses and study materials.   NO.27 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?  CCE Admin page  Domain Manager  Active Directory  Configuration Manager NO.28 Which two steps are required to configure a Supervisor? (Choose two.)  assign the Supervisor to only one Team  assign the Supervisor to a Skill Group and Precision Queue  make sure the Supervisor has an Active Directory Account  ensure that “Is Supervisor” is checked  assign the Supervisor to a Precision Queue NO.29 Apart from CVP Call Studio, what are two other components that have a role in the VXML application’s functioning? (Choose two.)  VRU PG  Unified Communications Manager  Media Server  Voice Browser  Finesse Server NO.30 Which variable remains available to all scripts in the system until reset?  Caller Entered digits  Call variable  User variable  Peripheral variable NO.31 Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)  cost  productivity  customer expectations  customer satisfaction  call abandon rate  average queue time NO.32 What are two possible Outbound Dialing Modes? (Choose two.]  Direct Predictive Mode  Preview Mode  Progression Mode  Accept Mode  Predictive Mode NO.33 What are two parts of a Single Sign-on message flow? {Choose two.)  IdS detects the user has an invalid access token  IdS detects the user has a valid access token  IdS provides a login page for authenticating the user  IdP provides a login page for authenticating the user  Browser issues PUT of the Finesse desktop with an access token NO.34 Which communication protocol is being used between PG/Router and Live Data to generate report information?  TCP  HTTP  TIP  UDP NO.35 Which .bat file displays the status of the VXML server and the applications running?  ResumeApp.bat  Stalus.bat  Update.bat  Deploy.bat NO.36 Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)  the file format is mp3  G711 mu-law or a-law  G729  the max file size is 40 MB  the file format is wav NO.37 Which two servers can be accessed from the Web Administration tool? (Choose two.)  Rogger  PG  DCCMP  CVP  Finesse NO.38 In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?  Wrap-up on Incoming, set to Required  Enable “Require Logout Reason”  Enable “Require Idle Reason”  Wrap-up on Outgoing, set to Required NO.39 Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)  view Team gadget in Finesse  answer Calls from Skill groups and PQs  CUC login  log in to CCE admin  CUCMAPI NO.40 What value is used for Variable REQUERY_NO ANSWER?  1  2  3  4 NO.41 Which server holds the .wav files on a UCCE environment?  VXMLGW  CVP reporting server  ICM Router  Media Server  Loading … Realistic TopExamCollection 500-442 Dumps PDF - 100% Passing Guarantee: https://www.topexamcollection.com/500-442-vce-collection.html --------------------------------------------------- Images: https://blog.topexamcollection.com/wp-content/plugins/watu/loading.gif https://blog.topexamcollection.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-04-15 10:32:01 Post date GMT: 2023-04-15 10:32:01 Post modified date: 2023-04-15 10:32:01 Post modified date GMT: 2023-04-15 10:32:01