Q10. A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks’ various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers

Q11. A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing a record?
Choose 3 answers

Q12. The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?

Q13. A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

Q14. A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers’ purchasing habits. They are interested in remotely observing customers’ buying patterns over the course of a 2 -month period.
Which research methodology should be used?

Q15. Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Q16. Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers

Q17. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

Q18. A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

Q19. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

Q20. Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers

Q21. A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?

Q22. Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted

Q23. Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

Q24. A UX Designer is considering the design of a record creation screen for the custom object Appointment.
Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.
Which two considerations should be made when creating this record using Dynamic Forms?
Choose 2 answers

Q25. A UX Designer at Cloud Kicks is planning out the company’s website redesign using Experience Cloud and will help guide discovery.
Which three outputs of the discovery process should be prepare
Choose 3 answers

Q26. Which two would be considered responsive design best practices?
Choose 2 answers

Q27. Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

Q28. A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?

Q29. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure the best end-user experience?

Q30. A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?