[Sep-2023 Newly Released] C-C4H510-21 Dumps for SAP Certified Application Associate Certified [Q57-Q77] : Top Exam Collection : http://blog.topexamcollection.com

Q57. Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Use Fine Tuning to activate Service Contract Management

Activate Create Contracts in Detail View

Use Fine Tuning to manage the numeric range for contracts

Activate Service Contract Management in Scoping

Q58. You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

SAP Service Cloud

SAP Analytics Cloud

SAP ERP

SAP SuccessFactors

Q59. Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

Service level of incoming tickets

Status

Service category

Ticket due date

Q60. Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Document types

Maintenance plan

Service category

Priority

Q61. Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Installed bases

Service contracts

Contacts

Registered products

Q62. Which option do you have to mark a field as mandatory?

Page layout configuration

Disable personalization settings

Maintenance of access restrictions in the business role

Use Key user tool adaptation

Q63. Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

At least one service object needs to be assigned.

A service contract is active.

A customer needs to be assigned.

Address mismatches must be corrected first.

Q64. In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Mandatory

Read-only

Query

New field

Q65. What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Add an account team member.

Use e-malis as a response to a ticket.

Add a reference to an account.

Add a reference to a service contract.

Q66. Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Scope registered products

Purchase a license for the registered product

Maintain the installed base

Maintain number ranges for customers

Q67. Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

Organization

Service category

Territory

Employee

Account

Q68. You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

The question related to SLAs must be activated in project scoping.

A workflow rule has to be scheduled to trigger the determination.

Q69. Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Use the Subticket tabstrip to add a ticket.

Execute an action for grouping tickets.

Maintain the ticket hierarchy.

Select the relevant scoping item.

Define a multi-step approval process.

Q70. You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Switch from channel type B2B to B2C.

Switch from channel direction inbound to outbound.

Switch from channel type B2C to B2B.

Switch from channel direction outbound to inbound.

Q71. A maintenance plan is created with the condition “Every 5 weeks”. Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

Consider ticket resolved on date

Consider contract status

Consider maintenance plan condition

Consider delay

Q72. Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Ticket

Visit

Maintenance plan

Contract

Q73. Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

Service category

Ticket due date

Status

Service level of incoming tickets

Q74. Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users

Q75. Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to support e-mail channels for groups?

Q76. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Set up deals

Maintenance plan

Scoping attribute set

Maintenance measurement and readings

Q77. Which tool would you use to create high data volumes in SAP Service Cloud?

Data Workbench

Job Manager

Form Templates

Mass data maintenance