[Jan 05, 2024] Verified GCP-GCX dumps and 112 unique questions [Q43-Q65] : Top Exam Collection : http://blog.topexamcollection.com

Q43. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

Creating a number-plan to identify premium-rate numbers.

Manually training users to prevent calling premium-rate numbers.

Configuring trunks to identify premium-rate numbers.

Q44. Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

True

False

Q45. Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

IVR

Q46. Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Numbering plan is also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements.

It has to be created manually.

Q47. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

AI

VR

Digital

Human Capital Management

Workforce Engagement

Q48. To assign extensions to users, you must first __________.

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user’s phone.

Q49. How do you represent your organization when you contact the Genesys Cloud CX support team?

Organization ID

Company Name

Agent Name

ID

Q50. Genesys Cloud CX Voice is __________.

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud CX.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Q51. Unused reports need to be disabled manually to prevent unnecessary load on the system.

True

False

Q52. You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

Add meaningful tags to the document.

Add a priority of “High” to the document.

Ensure that the document name is easy to search for.

Number the document such that it appears on the top of the list.

Q53. Unused reports need to be disabled manually to prevent unnecessary load on the system.

True

False

Q54. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

True

False

Q55. Which of the following Edge feature contains the built-in remote survivability mode?

SIP gateway

Call broker

SIP proxy

Disaster recovery

Q56. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

True

False

Q57. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

Q58. Which of following file formats are available to export a report? (Choose three.)

.doc

.xls

.txt

.docx

.xlsx

.pdf

Q59. Select all the question types available while creating an Evaluation Form. (Choose three.)

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

Q60. Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

Update the Do Not Call list with records that have the appropriate wrap-up code.

Specify time sets as a matching criteria.

Set up a schedule to run a daily report.

Automatically assign an evaluation for all calls over 5 minutes.

Determine how long to retain recordings and whether to archive or delete them.

Q61. All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

Q62. Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

My Queues Activity

Queues Activity

Queue Performance

Performance Dashboard

Q63. Select all the question types available while creating an Evaluation Form. (Choose three.)

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

Q64. You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

Interaction Details Report

User Status Detail Report

Agent Metrics Report

Queue Metrics Daily Report

Q65. Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

My Queues Activity

Queues Activity

Queue Performance

Performance Dashboard