[Jul 02, 2025] New Updated 220-1102 Exam Questions 2025 [Q407-Q429]

NEW QUESTION 407
A user is unable to access files on a work PC after opening a text document. The text document was labeled “URGENT PLEASE READ.txt – In active folder, .txt file titled urgent please read”. Which of the following should a support technician do FIRST?

Quarantine the host in the antivirus system.

Run antivirus scan tor malicious software.

Investigate how malicious software was Installed.

Reimage the computer.

NEW QUESTION 408
A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Have the user consider using an iPad if the user is unable to complete updates

Have the user text the user’s password to the technician.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

Advise the user to wait for an upcoming, automatic patch

NEW QUESTION 409
A user is being directed by the help desk to look up a Windows PC’s network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

ipconfig /all

hostname

netstat /?

nslookup localhost

arp -a

ping :: 1

NEW QUESTION 410
A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

Disk Cleanup

Resource Monitor

Disk Defragment

Disk Management

NEW QUESTION 411
Which of the following is the MOST important environmental concern inside a data center?

Battery disposal

Electrostatic discharge mats

Toner disposal

Humidity levels

NEW QUESTION 412
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

Power off the machine.

Run a full antivirus scan.

Remove the LAN card.

Install a different endpoint solution.

NEW QUESTION 413
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

User account status

Mobile OS version

Data plan coverage

Network traffic outages

NEW QUESTION 414
An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.

Which of the following should be done NEXT?

Educate the user on the solution that was performed.

Tell the user to take time to fix it themselves next time.

Close the ticket out.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

NEW QUESTION 415
A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

LCD

Battery

Accelerometer

Digitizer

NEW QUESTION 416
A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?

OS compatibility

Quality of service

32- vs. 64-bit architecture

Storage requirements

NEW QUESTION 417
An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

Differential

Open file

Archive

Incremental

NEW QUESTION 418
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Spam filter installation

Invalid registry settings

Malware infection

Operating system update

Operating system updates can sometimes cause compatibility issues with some applications, such as Outlook, that may prevent them from opening or working properly. This can happen if the update changes some system files or settings that Outlook relies on, or if the update conflicts with some Outlook add-ins or extensions. To fix this, the technician can try some of these troubleshooting steps:
Start Outlook in safe mode and disable add-ins. Safe mode is a way of starting Outlook without any add-ins or extensions that may interfere with its functionality. To start Outlook in safe mode, press and hold the Ctrl key while clicking on the Outlook icon. You should see a message asking if you want to start Outlook in safe mode. Click Yes. If Outlook works fine in safe mode, it means one of the add-ins is causing the problem. To disable add-ins, go to File > Options > Add-ins. In the Manage drop-down list, select COM Add-ins and click Go. Uncheck any add-ins that you don’t need and click OK. Restart Outlook normally and check if the issue is resolved4.
Create a new Outlook profile. A profile is a set of settings and information that Outlook uses to manage your email accounts and data. Sometimes, a profile can get corrupted or damaged and cause Outlook to malfunction. To create a new profile, go to Control Panel > Mail > Show Profiles. Click Add and follow the instructions to set up a new profile with your email account. Make sure to select the option to use the new profile as the default one. Restart Outlook and check if the issue is resolved5.
Repair your Outlook data files. Data files are files that store your email messages, contacts, calendar events, and other items on your computer. Sometimes, data files can get corrupted or damaged and cause Outlook to malfunction. To repair your data files, you can use a tool called scanpst.exe, which is located in the same folder where Outlook is installed (usually C:\Program Files\Microsoft Office\root\Office16).
To use scanpst.exe, close Outlook and locate the tool in the folder. Double-click on it and browse to the location of your data file (usually C:\Users\username\AppData\Local\Microsoft\Outlook). Select the file and click Start to begin the scanning and repairing process. When it’s done, restart Outlook and check if the issue is resolved.
Run the /resetnavpane command. The navigation pane is the panel on the left side of Outlook that shows your folders and accounts. Sometimes, the navigation pane can get corrupted or damaged and cause Outlook to malfunction. To reset the navigation pane, press Windows key + R to open the Run dialog box, or open the Command Prompt. Type outlook.exe /resetnavpane and hit Enter. This will clear and regenerate the navigation pane settings for Outlook. Restart Outlook and check if the issue is resolved.

NEW QUESTION 419
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

Restart the phone.

Reimage the OS.

Reinstall the application.

Clear the cache.

NEW QUESTION 420
A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

MSDS

EULA

UAC

AUP

NEW QUESTION 421
A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user’s machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?

Check for Windows updates.

Reimage the computer.

Enable Windows Firewall.

Run System File Checker.

NEW QUESTION 422
A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Signed system images

Antivirus

SSO

MDM

NEW QUESTION 423
A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?

A system patch disabled the antivirus protection and host firewall.

The system updates did not include the latest anti-malware definitions.

The system restore process was compromised by the malware.

The malware was installed before the system restore point was created.

NEW QUESTION 424
A hotel’s Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:
SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture
The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

1

53

110

445

NEW QUESTION 425
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

Degaussing

Low-level formatting

Recycling

Shredding

NEW QUESTION 426
A user’s permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

SMS

MFA

ACL

MDM

NEW QUESTION 427
Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

WPA3

MAC filleting

RADIUS

TACACS+

NEW QUESTION 428
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Updating the operating system

Changing proxy settings

Reinstalling the browser

Enabling port forwarding

NEW QUESTION 429
A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?

Group Policy Editor

Local Users and Groups

Device Manager

System Configuration