Exam Dumps CIS-ITSM Practice Free Latest ServiceNow Practice Tests [Q29-Q50]

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Exam Dumps CIS-ITSM Practice Free Latest ServiceNow Practice Tests

CIS-ITSM Exam Questions | Real CIS-ITSM Practice Dumps

Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Mode: On-line Proctored Exam.
Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Duration: 90 minutes
Exam Name: Certified Implementation Specialist – ServiceNow Training and Certification
Number of Questions: 65 Questions
Exam type: Multiple Choice Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

NEW QUESTION 29
What can you do to show the “No cart” option in catalog item form?

Select “Other” from the “Cart Layout” drop down list.

Uncheck the “Use cart layout” checkbox.

Open the catalog item using the “Admin View”.

Check the “Use cart layout” check box.

NEW QUESTION 30
The Knowledge [kb_knowledge] table is extended from _________ .

Knowledge Base [kb_knowledge_base]

No table; It is a Base Table

Configuration Item [cmdb_ci]

Task [task]

Explanation
Knowledge [kb_knowledge] is a base table; it does not extend another table

NEW QUESTION 31
Recently a Salesforce org’s integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.

Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.

Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.

Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.

NEW QUESTION 32

Which two of the examples above have correct System.debug statements? (Choose two.)

Example 1

Example 2

Example 3

Example 4

NEW QUESTION 33
Which one of the following is NOT included in foundation data?

Groups

Companies

Assets

Locations

Explanation
Assets are considered configuration items, not foundation data.

NEW QUESTION 34
For each Requested Item, a _________ enables the approval and delivery of that Item.

User Criteria

Work Order

Catalog Item

Workflow

NEW QUESTION 35
Which of the following CANNOT be performed by catalog_manager role?

Create Catalog Task

Maintain Catalog Item

Update Catalog.manager

Maintain Categories

Creating a catalog task can be done by a user with catalog_admin role.

NEW QUESTION 36
Which of the following outlines the ways changes may be related to incidents?

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.

A change is required to investigate the cause of an incident.

Incidents and changes are separate processes that have little interaction.

NEW QUESTION 37
You should activate surveys because they are not activated for incidents, by default.

False

True

NEW QUESTION 38
Which of the following is NOT a consideration when determining the need for multiple service catalogs?

Services and Types of Service

Size of the company

Audience

Delegation of Catalog Administration

Explanation

NEW QUESTION 39
Guided Setup provides step-by-step instructions for loading Foundational Data, which includes __________.

Users, Roles, SLAs

Companies, Users, Groups, Roles, Departments, Locations, and Catalog Items

Companies, Users, Groups, Roles, Departments, Locations

Groups, Group Members, Priorities

NEW QUESTION 40
What will be the change request’s state once a member of the CAB Approval group rejects the approval request?

Assess

New

Rejected

Canceled

NEW QUESTION 41
How can a user with itil roles resolve a problem?

Manually changing the state to “Resolved”

None of the listed answers

Manually changing the state to “Closed”

Clicking on the Resolve button

Users with itil role cannot resolve problems.

NEW QUESTION 42
Which of the following fields in the Choice form specifies the field for which this choice is made?

Dependent value

Element

Value

Field

Explanation
The Element field in the Choice form is used to specify to which field in the original form should this choice be added.

NEW QUESTION 43
Inbound Actions can be configured to enable creating or updating problems.

True

False

Inbound actions can be used only to update problems but not to create them.

NEW QUESTION 44
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

Cost center

Country

Location

Department

Group

Explanation/Reference:

NEW QUESTION 45
On the Change Record form, the Process Flow Formatter is used to __________.

Visually depict the Change Workflow

Configure the Change Management lifecycle

Show State history of a Change

Show the current State of Change

NEW QUESTION 46
A user receives the generic “An internal server error has occurred” while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

Add an onerror event handler to the tag.

Add an error-view component to the markup.

Use an AuraHandledException in a try/catch block.

Use ProcessBuilder to catch the error.

NEW QUESTION 47
It is recommended to use “Changes to” instead of “Is” in notification conditions.

True

False

NEW QUESTION 48
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

True

False

Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.

NEW QUESTION 49
Configuration items can be created from asset management.

True

False

Explanation
One of the channels to create configuration items is from asset management.

NEW QUESTION 50
Which of the following steps should be followed to configure Assignment group field in the incident table to allow selection from a certain set of groups? (Choose two.)

Modify the Reference Qual attribute of the Assignment group field to
“javascript:GetGroupFilter(‘incident’)

Modify the Reference Qual attribute of the Assignment group field to
“javascript:GetGroupTypes(‘incident’)

Modify the Reference Qual attribute of the Assignment group field to “javascript:GetGroupFilter(‘itil’)

Modify the type field for certain groups by adding the incident type

Add new records in the Group Type table to match certain groups to incident table

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CIS-ITSM Practice Tests

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Exam Dumps CIS-ITSM Practice Free Latest ServiceNow Practice Tests [Q29-Q50]

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