QUESTION 41
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers

QUESTION 42
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

QUESTION 43
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?

QUESTION 44
A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?

QUESTION 45
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

QUESTION 46
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

QUESTION 47
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

QUESTION 48
A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers

QUESTION 49
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?

QUESTION 50
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

QUESTION 51
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

QUESTION 52
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

QUESTION 53
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?

QUESTION 54
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

QUESTION 55
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?

QUESTION 56
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

QUESTION 57
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

QUESTION 58
Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

QUESTION 59
Financial advisor should be able to access a customer’s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

QUESTION 60
A UX Designer wants to explore sample code for Lightning components and see how changing to code affects the visual appearance in real time, without deploying any code to a Salesforce org.
Which two resources should help accomplish this?
Choose 2 answers

QUESTION 61
Which visual design elements should be used in corporate style and branding guidelines?

QUESTION 62
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve.
CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction