NEUE FRAGE 20
What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

NEUE FRAGE 21
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

NEUE FRAGE 22
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

NEUE FRAGE 23
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

NEUE FRAGE 24
Which of the following is the best description of the SIP Line Appearance feature?

NEUE FRAGE 25
Cloud Operations Manager (COM) is a new management utility.
What does it manage?

NEUE FRAGE 26
A prospective customer contact says, “Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!”
Which of the following attributes will be the focus of your proposal?

NEUE FRAGE 27
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

NEUE FRAGE 28
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

NEUE FRAGE 29
A prospective customer contact says, “Our business is very complex, Our agents work in six major databases on every call.”
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

NEUE FRAGE 30
Which of the following customer concerns are related to customer experience? (Select two.)

NEUE FRAGE 31
A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

NEUE FRAGE 32
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

NEUE FRAGE 33
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

NEUE FRAGE 34
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.”
Which of the following responses will most likely keep you in the room?

NEUE FRAGE 35
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

NEUE FRAGE 36
Before you can ask any questions, a prospective customer contact says, “Look, my job is to replace an obsolete phone system for the least possible cost.”
Which of the following feature sets will your proposal emphasize?

NEUE FRAGE 37
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

NEUE FRAGE 38
Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

NEUE FRAGE 39
What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

NEUE FRAGE 40
The _______________ licensing model is based on the number of concurrent agents logged in.