質問82
Which three factors should the consultant consider when recommending a routing option?
答えを3つ選ぶ

質問83
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
答えを2つ選ぶ

質問84
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

質問85
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
答えを2つ選ぶ

質問86
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

質問87
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

質問88
Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
答えを2つ選ぶ

質問89
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

質問90
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

質問91
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

質問92
which work rule should a field service lightning consultant use to assign service resources based on related object records?

質問93
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

質問94
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

質問95
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

質問96
Universal Containers wants to process mobile payments. How can this requirement be met?

質問97
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

質問98
Universal Containers（UC）は、Caseのライフサイクル全体を追跡したいと考えています。UCは、顧客とのやり取りがすべて完了した時点で、Caseを解決済みと定義しています。コンサルタントは、Caseに関連するすべてのWork Orderが完了したときに、Caseがクローズされていることをどのように確認できますか?

質問99
ユニバーサル・コンテナの技術者は、在庫が少なくなると、別の在庫拠点からさらに部品を要求する必要が頻繁にある。
ユニバーサル・コンテナの技術者は、要求された製品ごとに、どのようにしてこれを達成できるのか？

質問100
技術者が、接続のない現場にいて、顧客の署名を取得する必要があります。技術者がオンラインに戻る際の適切な操作順序は何ですか。

質問101
Universal Containersは、顧客をよりよくサポートするために、作業指示管理を導入している。
コンサルタントは、サービス・リソースのワーク・スキルを創出するために、どの2つのアプローチを検討すべきでしょうか？
答えを2つ選ぶ

質問102
ノーザン・トレイル・アウトフィッターズ（NTO）は、作業指示完了プロセスの一環として、消費された部品や価格の詳細を含む、完了した個々のタスクのレポートを追跡したい。NTOは、必要に応じて1つまたは複数のタスクを異なる技術者にスケジュールしたい コンサルタントは、標準的なフィールドサービス雷データモデルを使用して、どのように要件を満たす必要がありますか？

質問103
Universal Containersは、技術者が業務を遂行する地域をよりコントロールできるようにしたいと考えています。コンサルタントはどのような機能を有効にすべきでしょうか？

質問104
代理店や派遣業者が適切な資料を含む作業指示を迅速に作成できるように、コンサルタントは Salesforce Field Service をどのように構成すればよいでしょうか。