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質問35
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
答えを3つ選ぶ

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ”announcement only’ group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

質問36
What accurately sequences the necessary steps to create a partner user from an enabled partner account?

)
1) Edit theuser record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save.

1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save.

1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign thecorrect role/profile.
5) Save.

1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save.

質問37
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS’s Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
答えを2つ選ぶ

Only business accounts can be created as partner users

Assign Partner Community license to partner users.

Assign Customer Community Plus license to partner users.

Only person accounts can be created as partner users.

質問38
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
答えを2つ選ぶ

Visible to Partner

Visible in Public Knowledge Base

Visible to Employee

Visible to Guest User

質問39
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

Give external researchers and internal staff access to the mam org.

Create a portal for external researchers and give internal staff access to the portal.

Create a portal for external researchers and give internal staff access to the main org.

Create a portal for external researchers and create an app for internal staff.

質問40
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
答えを3つ選ぶ

Creation of a guest role

Creation of moderation criteria that are applied only to guest users

Creation of a guest profile

Creation of sharing mechanisms that are available only to guest users

Creation of a guest user record

質問41
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
答えを3つ選ぶ

Allow members to remove other member from the Experience site if desired.

Track Flagging and moderation activity within the Experience site.

Allow members to flag posts comments files, and messages that are inappropriate or spam.

Designer specific users as moderators so that they can closely monitor the size.

Give members Audience Targeting permissions within the Experience site.

質問42
ユニバーサル・コンテナーズ（UC）は、ブランド認知を向上させるためにUXデザイナーを雇い、すべてのエクスペリエンス・サイトでブランディングを統一するために新しいスタイルガイドを導入する必要がある。
そのためにUCは何をすべきか？

すべてのエクスペリエンスサイトに適用するカスタムテーマを作成します。

すべてのサイトで共有されたBootstrap CSSファイルを参照する。

すべてのエクスペリエンスサイトに適用するカスタムテンプレートを作成します。

スタイルガイドをエクスペリエンス・マネジャーに送り、実施させる。

質問43
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service?
答えを3つ選ぶ

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type by Issue

質問44
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?

Recommend partners share user credentials.

Delegate external user administration.

Implement a limit on new users and password resets.

Create a new user form that automatically triggers a process to create a user.

質問45
What is a prerequisite for creating a user that has a Partner Community license?

Select ”Enable as Partner” in the Experience Workspace.

Ensure that the partner user has the ” Enabled as partner” permission set.

The ”Enable as Partner” action must be present on the Account page layout.

The Enable as Partner” action must be present on the User page layout.

質問46
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
答えを2つ選ぶ

Remove Opportunity and Asset from the Title Menu component in the property editor.

Remove Opportunity and Asset from the navigation Menu component in the property editor.

Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

質問47
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Experience Tracker

Customer Insights

Community View

Einstein Customer

質問48
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
答えを2つ選ぶ

Role Hierarchy can only be used if all objects have external OWD set to Private.

The default limit for the number of roles for portals is 50,000 per org.

Unused roles can be deleted.

Once created, roles cannot be deleted.

質問49
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.
Who will be able to see the Rich Content Editor component?

New York City audience members with the Legal Department sharing set

Members that are part of both the New York City audience and the Legal Department audience

All Cloud Kicks Experience Cloud site members

All New York City audience members.

質問50
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is

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