ITIL-4-Foundation Premium Exam Engine - Download Free PDF Questions [Q281-Q298]

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8月 14, 2023 管理者 0 コメント

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ITIL-4-Foundation Premium Exam Engine – Download Free PDF Questions

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NEW QUESTION 281
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A mobile phone enables a user to work remotely

A password allows a user connect to a WiFi network.

A license allows a user to install a software product

A service desk agent provides support to a user

NEW QUESTION 282
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without
the customer having to manage specific [?] and risks.

information

utility

warranty

costs

NEW QUESTION 283
Which of the four dimensions focuses or managing data in compliance with industry regulations?

Partners and suppliers

Organizations and people

Value streams and processes

Information and technology

説明
ITIL has defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
https://www.bmc.com/blogs/itil-four-dimensions-service-management/

NEW QUESTION 284
Which statement about the input and output of the value chain activities is CORRECT?

Each value chain activity receives inputs and provides outputs

The organization’s governance will determine the inputs and outputs of each value chain activity

Some value chain activities only have input, whereas others only have outputs

Input and output are fixed for each value chain activity

Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/

NEW QUESTION 285
Which does the ITIL service value system discourage?

Coordinated authorities and responsibilities

Organizational silos

Interfaces among practices

Organizational agility

説明
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.
Reference: https://www.bmc.com/blogs/itil-service-value-system/

NEW QUESTION 286
Which organization delivers output or outcomes of a service?

A service consumer delivers outcomes of the service

A service provider delivers outcomes of the service

A service consumer delivers outputs of the service

A service provider delivers outputs of the service

説明
An output is a tangible or intangible deliverable of an activity, while an outcome is a result for a stakeholder enabled by one or more outputs1. A service provider produces outputs that allow customers to achieve outcomes2. A service consumer utilizes the outputs and benefits from the outcomes2.

NEW QUESTION 287
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

Focus on value

Progress iteratively with feedback

Collaborate and promote visibility

Optimize and automate

NEW QUESTION 288
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and where it is
needed.

suppliers

assets

お客様

CIs

NEW QUESTION 289
Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.

closed

logged

analysed

escalated

NEW QUESTION 290
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

NEW QUESTION 291
What includes governance as a component?

Practices

The service value chain

The service value system

The guiding principles

NEW QUESTION 292
Which are the elements of process control?

Inputs, outputs and triggers

Work instructions, procedures and roles

Resources, capabilities and metrics

Process owner, policy and objectives

NEW QUESTION 293
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

Start where you are

Focus on value

Think and work holistically

Optimize and automate

NEW QUESTION 294
Why should a service level manager carry out regular service reviews?

To ensure that agreements are written simply and are easy to understand

To collect information about service consumer goals and objectives

To capture information about service issues and performance against agreed goals

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

NEW QUESTION 295
What is defined as a change of state that has significate for the management of an IT service?

イベント

Incident

Problem

Known error

NEW QUESTION 296
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

Ideation, Design, Develop, Deploy, Test, Operate, Retire

Retire, Test, Operate, Deploy, Ideation, Develop, Design

上記なし

Ideation, Test, Develop, Deploy, Design, Operate, Retire

NEW QUESTION 297
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

measured

rewarded

managed

defined

Reference: https://www.bmc.com/blogs/itil-management-practices/

NEW QUESTION 298
What are guiding principles?

A set of interconnected activities that help an organization deliver a valuable service

A description of one or more services that help address the needs of a target consumer group

A set of specialized organizational capabilities for enabling value for customers

Recommendations that help an organization when adopting a service management approach

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