새 질문 56
A company plans to implement Dynamics 365 Sales to manage sales pipelines.
다음 각 진술에 대해 해당 진술이 사실이면 예를 선택합니다. 그렇지 않으면 아니요를 선택합니다.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 57
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

새 질문 58
A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.
What should you create?

새 질문 59
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 60
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 61
A company purchases Dynamics 365 Sales and Dynamics 365 Marketing. The company wants to be able to host webinars and events but is concerned about controlling costs.
You need to recommend solutions to meet the company’s requirements.
Which products should you recommend? To answer, drag the appropriate products to the correct features. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 62
A company uses social media for marketing.
The company wants to use out-of-the-box Dynamics 365 Marketing functionality to streamline social media marketing.
You need to determine the supported social media activities.
Which action is supported?

새 질문 63
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 64
A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 65
A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?

새 질문 66
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?

새 질문 67
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

새 질문 68
A customer purchases Microsoft 365 and Dynamics 365 Sales.
다음 각 진술에 대해 해당 진술이 사실이면 예를 선택합니다. 그렇지 않으면 아니요를 선택합니다.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 69
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
다음 중 어떤 두 가지 작업을 수행해야 하나요? 각 정답은 해결책의 일부를 제시합니다.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 70
A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.
The company often does not assign service jobs to the technician that is geographically closest to the customer.
The company wants to use location auditing in Dynamics 365 Field Service to display each technician’s location on a map.
You enable location tracking.
Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

새 질문 71
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?

새 질문 72
A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 73
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 74
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.

새 질문 75
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
참고: 정답을 선택할 때마다 1점의 가치가 있습니다.