Pass ServiceNow CIS-ITSM Exam with Guarantee Updated 201 Questions [Q42-Q56]

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Pass ServiceNow CIS-ITSM Exam with Guarantee Updated 201 Questions

Latest CIS-ITSM Pass Guaranteed Exam Dumps Certification Sample Questions

ServiceNow CIS-ITSM certification is essential for IT professionals who want to demonstrate their expertise in IT Service Management and advanced ServiceNow concepts. Certified Implementation Specialist – IT Service Management certification exam validates the skills of professionals in areas such as incident management, service catalog, change management, problem management, knowledge management, and service level management. Certified Implementation Specialist – IT Service Management certification also recognizes the professional’s ability to configure, customize, and deploy the ServiceNow ITSM applications. By passing the ServiceNow CIS-ITSM certification exam, professionals can enhance their job prospects, increase their earning potential, and validate their credibility in the IT Service Management domain.

새 질문 42
Which of the following components can be turned on or off in the Service Catalog Cart Layout?

Calculate Shipping

Add to Wish List

Delete Item

수량

새 질문 43
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?

Use a Hierarchy Custom Setting to disable the Trigger for the user who does the data loading.

Use a List Custom Setting to disable the Trigger for the user who does the data loading.

Add the Profile Id of the user who does the data loading to the Trigger so the Trigger won’t fire for this user.

Add a Validation Rule to the Contract to prevent Contract creation by the user who does the data loading.

새 질문 44
Once the “Request Approval” button is clicked in the normal change form, approval requests are sent to all members of the “CAB Approval” group.

True

False

At this step, the approval requests will be sent to members of the group set in the “Assignment group” field.

새 질문 45
Which table does the “Knowledge Base” table extend from?

task

None of the listed answers

kb_knowledge_core

kb_knowledge

설명
Knowledge Base table doesn’t extend from any other table.

새 질문 46
What is the purpose of the “Send to event creator” check box in the notification form?

To sends a monthly report to the author of an event with all the times an event was triggered during the month.

It allows an email to be sent to the user who triggered an event which caused a notification.

It sends a notification to the author of the event every time the event is triggered.

It allows certain users to subscribe to these notifications.

설명
If “Send to event creator” checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.

새 질문 47
The current status of a problem record is tracked in the State field. Each state has a label, value and constant.
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

104

“Fix in Progress”

ProblemState.STATES.FIX_IN_PROGRESS

104.ProblemState.STATES.FIX_IN_PROGRESS

새로운 질문 48
What is the module that is used to navigate to CI Relationships?

CMDB > CI Relationships

Configuration > CI Relationships

Configuration > Relationships

None of the listed answers

설명
설명:
There is no table that links to the CI Relationship data. You can access the table directly by typing
“cmdb_rel_ci.list” in the filter navigator.

새 질문 49
A developer created and tested a Visualforce page in their developer sandbox, but now receives reports that users are encountering ViewState errors when using it in Production.
What should the developer ensure to correct these errors?

Ensure queries do not exceed governor limits.

Ensure properties are marked as Transient.

Ensure properties are marked as private.

Ensure profiles have access to the Visualforce page.

새 질문 50
Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.
Which approach can be taken to meet this requirement?

Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field.

Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

Create a page layout for Closed Lost opportunities and make Reason Lost a required field.

새 질문 51
What is the purpose of the Duration field in the incident form?

Time elapsed before the incident was closed.

Time elapsed since the last update on the incident.

Time elapsed since the last update by agent on the incident.

Time elapsed before the incident was resolved.

새 질문 52
Which type of record may be used to initiate the process to deploy a fix to an incident?

Incident Resolution

Change Request

Problem

Service Request

새 질문 53
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet this requirement? (Choose two.)

Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

새 질문 54
A user with role catalog_admin can manage user criteria.

True

False

설명
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.

새 질문 55
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

Service Catalog and Request Mgmt – Workshop Preparation Guide

Service Catalog and Request Mgmt – Process Guide

IT Service Management – Typical Challenges and Remediation

ITSM – Business Outcomes and Corresponding KPIs

새 질문 56
In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge Base Owner.

True

False

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