질문 39
Which of the following are channels? (Choose two.)

질문 40
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

질문 41
What are common types of application record data that are imported during a CSM data migration?
(두 가지를 선택합니다.)

질문 42
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(두 가지를 선택합니다.)

질문 43
What are the conditions that matching rules are based on? (Choose two.)

질문 44
Special Handling Notes can apply to which one of the following based on specific attributes?

질문 45
Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

질문 46
Match the business rule to its function in the Self-Service Portal.
핫 영역:

질문 47
How many active OpenFrame configurations can you have on an instance?

질문 48
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

질문 49
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

질문 50
Matching rules enhance assignment capability by ____________________.

질문 51
Which of the following roles cannot update a consumer’s record?

질문 52
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

질문 53
Information in the Case Field ‘Contact’ is copied to which Incident Field?

질문 54
Articles can provide the following: (Choose three.)

질문 55
How many active OpenFrame configurations can you have on an instance?

질문 56
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

질문 57
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

질문 58
The Customer Support Portal default configuration provides the following channels to interact with customers?
(두 가지를 선택합니다.)

질문 59
What are the Forum User Types? (Choose three.)

질문 60
What is the purpose of a Catalog Item variable?