{"id":2071,"date":"2025-07-02T14:00:42","date_gmt":"2025-07-02T14:00:42","guid":{"rendered":"https:\/\/blog.topexamcollection.com\/2025\/07\/jul-02-2025-new-updated-220-1102-exam-questions-2025-q407-q429\/"},"modified":"2025-07-02T14:00:42","modified_gmt":"2025-07-02T14:00:42","slug":"jul-02-2025-new-updated-220-1102-exam-questions-2025-q407-q429","status":"publish","type":"post","link":"https:\/\/blog.topexamcollection.com\/ko\/2025\/07\/jul-02-2025-new-updated-220-1102-exam-questions-2025-q407-q429\/","title":{"rendered":"[Jul 02, 2025] New Updated 220-1102 Exam Questions 2025 [Q407-Q429]"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;2071&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;4&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;4.2&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;4.2\\\/5 - (4 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;[Jul 02, 2025] New Updated 220-1102 Exam Questions 2025 [Q407-Q429]&quot;,&quot;width&quot;:&quot;119.3&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 119.3px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            4.2\/5 - (4 votes)    <\/div>\n    <\/div>\n<p><strong><span style=\"font-size: 18px;color: red\">[Jul 02, 2025] New Updated 220-1102 Exam Questions 2025<\/span><\/strong><\/p>\n<p><strong><span style=\"color: red\">Updated Free CompTIA 220-1102 Test Engine Questions with 800 Q&amp;As<\/span><\/strong><\/p>\n<div id=\"watu_quiz\" class=\"quiz-area single-page-quiz\">\n<form action=\"\" method=\"post\" class=\"quiz-form \" id=\"quiz-877\" >\n<div class='watu-question' id='question-1'><div class='question-content'><p><strong>NEW QUESTION 407<\/strong><br \/>A user is unable to access files on a work PC after opening a text document. The text document was labeled &#8220;URGENT PLEASE READ.txt &#8211; In active folder, .txt file titled urgent please read&#8221;. Which of the following should a support technician do FIRST?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17270' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66898' \/><div class='watu-question-choice'><input type='radio' name='answer-17270[]' id='answer-id-66898' class='answer answer-1 js-answer-label answerof-17270' value='66898' \/>&nbsp;<label for='answer-id-66898' id='answer-label-66898' class='js-answer-label answer label-1'><span class='answer'>Quarantine the host in the antivirus system.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66899' \/><div class='watu-question-choice'><input type='radio' name='answer-17270[]' id='answer-id-66899' class='answer answer-1 php-answer-label answerof-17270' value='66899' \/>&nbsp;<label for='answer-id-66899' id='answer-label-66899' class='php-answer-label answer label-1'><span class='answer'>Run antivirus scan tor malicious software.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66900' \/><div class='watu-question-choice'><input type='radio' name='answer-17270[]' id='answer-id-66900' class='answer answer-1 js-answer-label answerof-17270' value='66900' \/>&nbsp;<label for='answer-id-66900' id='answer-label-66900' class='js-answer-label answer label-1'><span class='answer'>Investigate how malicious software was Installed.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66901' \/><div class='watu-question-choice'><input type='radio' name='answer-17270[]' id='answer-id-66901' class='answer answer-1 js-answer-label answerof-17270' value='66901' \/>&nbsp;<label for='answer-id-66901' id='answer-label-66901' class='js-answer-label answer label-1'><span class='answer'>Reimage the computer.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Running an antivirus scan for malicious software is the first step that a support technician should do when a user reports a virus on a PC. The antivirus scan can detect and remove the virus, as well as prevent further damage or infection. Quarantining the host, investigating how the malware was installed and reimaging the computer are possible steps that can be done after running the antivirus scan, depending on the situation and the results of the scan. Verified Reference: https:\/\/www.comptia.org\/blog\/how-to-remove-a-virus https:\/\/www.comptia.org\/certifications\/a<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(1,this)' id='btn-1' value='See Answer'  \/><input type='hidden' id='questionType1' value='radio' class=''><\/div><div class='watu-question' id='question-2'><div class='question-content'><p><strong>NEW QUESTION 408<\/strong><br \/>A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17271' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66902' \/><div class='watu-question-choice'><input type='radio' name='answer-17271[]' id='answer-id-66902' class='answer answer-2 js-answer-label answerof-17271' value='66902' \/>&nbsp;<label for='answer-id-66902' id='answer-label-66902' class='js-answer-label answer label-2'><span class='answer'>Have the user consider using an iPad if the user is unable to complete updates<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66903' \/><div class='watu-question-choice'><input type='radio' name='answer-17271[]' id='answer-id-66903' class='answer answer-2 js-answer-label answerof-17271' value='66903' \/>&nbsp;<label for='answer-id-66903' id='answer-label-66903' class='js-answer-label answer label-2'><span class='answer'>Have the user text the user&#8217;s password to the technician.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66904' \/><div class='watu-question-choice'><input type='radio' name='answer-17271[]' id='answer-id-66904' class='answer answer-2 php-answer-label answerof-17271' value='66904' \/>&nbsp;<label for='answer-id-66904' id='answer-label-66904' class='php-answer-label answer label-2'><span class='answer'>Ask the user to click in the Search field, type Check for Updates, and then press the Enter key<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66905' \/><div class='watu-question-choice'><input type='radio' name='answer-17271[]' id='answer-id-66905' class='answer answer-2 js-answer-label answerof-17271' value='66905' \/>&nbsp;<label for='answer-id-66905' id='answer-label-66905' class='js-answer-label answer label-2'><span class='answer'>Advise the user to wait for an upcoming, automatic patch<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>The technician should guide the user to update Windows through the built-in &#8220;Check for Updates&#8221; feature. This can be done by having the user click in the Search field, type &#8220;Check for Updates&#8221;, and then press the Enter key. This will bring up the Windows Update function, which will search for any available updates and give the user the option to install them.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(2,this)' id='btn-2' value='See Answer'  \/><input type='hidden' id='questionType2' value='radio' class=''><\/div><div class='watu-question' id='question-3'><div class='question-content'><p><strong>NEW QUESTION 409<\/strong><br \/>A user is being directed by the help desk to look up a Windows PC&#8217;s network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17272' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66906' \/><div class='watu-question-choice'><input type='checkbox' name='answer-17272[]' id='answer-id-66906' class='answer answer-3 php-answer-label answerof-17272' value='66906' \/>&nbsp;<label for='answer-id-66906' id='answer-label-66906' class='php-answer-label answer label-3'><span class='answer'>ipconfig \/all<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66907' \/><div class='watu-question-choice'><input type='checkbox' name='answer-17272[]' id='answer-id-66907' class='answer answer-3 php-answer-label answerof-17272' value='66907' \/>&nbsp;<label for='answer-id-66907' id='answer-label-66907' class='php-answer-label answer label-3'><span class='answer'>hostname<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66908' \/><div class='watu-question-choice'><input type='checkbox' name='answer-17272[]' id='answer-id-66908' class='answer answer-3 js-answer-label answerof-17272' value='66908' \/>&nbsp;<label for='answer-id-66908' id='answer-label-66908' class='js-answer-label answer label-3'><span class='answer'>netstat \/?<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66909' \/><div class='watu-question-choice'><input type='checkbox' name='answer-17272[]' id='answer-id-66909' class='answer answer-3 js-answer-label answerof-17272' value='66909' \/>&nbsp;<label for='answer-id-66909' id='answer-label-66909' class='js-answer-label answer label-3'><span class='answer'>nslookup localhost<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66910' \/><div class='watu-question-choice'><input type='checkbox' name='answer-17272[]' id='answer-id-66910' class='answer answer-3 js-answer-label answerof-17272' value='66910' \/>&nbsp;<label for='answer-id-66910' id='answer-label-66910' class='js-answer-label answer label-3'><span class='answer'>arp -a<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66911' \/><div class='watu-question-choice'><input type='checkbox' name='answer-17272[]' id='answer-id-66911' class='answer answer-3 js-answer-label answerof-17272' value='66911' \/>&nbsp;<label for='answer-id-66911' id='answer-label-66911' class='js-answer-label answer label-3'><span class='answer'>ping :: 1<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>The user can use the following commands to give the technician the correct information: ipconfig \/all and hostname 1. The ipconfig \/all command displays the IP address, subnet mask, and default gateway for all adapters on the computer 1. The hostname command displays the name of the computer 1.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(3,this)' id='btn-3' value='See Answer'  \/><input type='hidden' id='questionType3' value='checkbox' class=''><\/div><div class='watu-question' id='question-4'><div class='question-content'><p><strong>NEW QUESTION 410<\/strong><br \/>A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17273' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66912' \/><div class='watu-question-choice'><input type='radio' name='answer-17273[]' id='answer-id-66912' class='answer answer-4 php-answer-label answerof-17273' value='66912' \/>&nbsp;<label for='answer-id-66912' id='answer-label-66912' class='php-answer-label answer label-4'><span class='answer'>Disk Cleanup<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66913' \/><div class='watu-question-choice'><input type='radio' name='answer-17273[]' id='answer-id-66913' class='answer answer-4 js-answer-label answerof-17273' value='66913' \/>&nbsp;<label for='answer-id-66913' id='answer-label-66913' class='js-answer-label answer label-4'><span class='answer'>Resource Monitor<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66914' \/><div class='watu-question-choice'><input type='radio' name='answer-17273[]' id='answer-id-66914' class='answer answer-4 js-answer-label answerof-17273' value='66914' \/>&nbsp;<label for='answer-id-66914' id='answer-label-66914' class='js-answer-label answer label-4'><span class='answer'>Disk Defragment<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66915' \/><div class='watu-question-choice'><input type='radio' name='answer-17273[]' id='answer-id-66915' class='answer answer-4 js-answer-label answerof-17273' value='66915' \/>&nbsp;<label for='answer-id-66915' id='answer-label-66915' class='js-answer-label answer label-4'><span class='answer'>Disk Management<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Disk Cleanup is a tool that can free up some space on a system drive that is nearly full. It can delete temporary files, cached files, recycle bin files, old system files and other unnecessary data. Resource Monitor is a tool that shows the network activity of each process on a Windows machine. Disk Defragment is a tool that optimizes the performance of a hard drive by rearranging the data into contiguous blocks. Disk Management is a tool that allows creating, formatting, resizing and deleting partitions on a hard drive. Verified Reference: https:\/\/www.comptia.org\/blog\/how-to-use-disk-cleanup https:\/\/www.comptia.org\/certifications\/a<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(4,this)' id='btn-4' value='See Answer'  \/><input type='hidden' id='questionType4' value='radio' class=''><\/div><div class='watu-question' id='question-5'><div class='question-content'><p><strong>NEW QUESTION 411<\/strong><br \/>Which of the following is the MOST important environmental concern inside a data center?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17274' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66916' \/><div class='watu-question-choice'><input type='radio' name='answer-17274[]' id='answer-id-66916' class='answer answer-5 js-answer-label answerof-17274' value='66916' \/>&nbsp;<label for='answer-id-66916' id='answer-label-66916' class='js-answer-label answer label-5'><span class='answer'>Battery disposal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66917' \/><div class='watu-question-choice'><input type='radio' name='answer-17274[]' id='answer-id-66917' class='answer answer-5 js-answer-label answerof-17274' value='66917' \/>&nbsp;<label for='answer-id-66917' id='answer-label-66917' class='js-answer-label answer label-5'><span class='answer'>Electrostatic discharge mats<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66918' \/><div class='watu-question-choice'><input type='radio' name='answer-17274[]' id='answer-id-66918' class='answer answer-5 js-answer-label answerof-17274' value='66918' \/>&nbsp;<label for='answer-id-66918' id='answer-label-66918' class='js-answer-label answer label-5'><span class='answer'>Toner disposal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66919' \/><div class='watu-question-choice'><input type='radio' name='answer-17274[]' id='answer-id-66919' class='answer answer-5 php-answer-label answerof-17274' value='66919' \/>&nbsp;<label for='answer-id-66919' id='answer-label-66919' class='php-answer-label answer label-5'><span class='answer'>Humidity levels<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>One of the most important environmental concerns inside a data center is the level of humidity. High levels of humidity can cause condensation, which can result in corrosion of components and other equipment. Low levels of humidity can cause static electricity to build up, potentially leading to electrostatic discharge (ESD) and damage to components. Therefore, it is crucial to maintain a relative humidity range of 40-60% in a data center to protect the equipment and ensure proper operation.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(5,this)' id='btn-5' value='See Answer'  \/><input type='hidden' id='questionType5' value='radio' class=''><\/div><div class='watu-question' id='question-6'><div class='question-content'><p><strong>NEW QUESTION 412<\/strong><br \/>Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17275' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66920' \/><div class='watu-question-choice'><input type='radio' name='answer-17275[]' id='answer-id-66920' class='answer answer-6 php-answer-label answerof-17275' value='66920' \/>&nbsp;<label for='answer-id-66920' id='answer-label-66920' class='php-answer-label answer label-6'><span class='answer'>Power off the machine.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66921' \/><div class='watu-question-choice'><input type='radio' name='answer-17275[]' id='answer-id-66921' class='answer answer-6 js-answer-label answerof-17275' value='66921' \/>&nbsp;<label for='answer-id-66921' id='answer-label-66921' class='js-answer-label answer label-6'><span class='answer'>Run a full antivirus scan.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66922' \/><div class='watu-question-choice'><input type='radio' name='answer-17275[]' id='answer-id-66922' class='answer answer-6 js-answer-label answerof-17275' value='66922' \/>&nbsp;<label for='answer-id-66922' id='answer-label-66922' class='js-answer-label answer label-6'><span class='answer'>Remove the LAN card.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66923' \/><div class='watu-question-choice'><input type='radio' name='answer-17275[]' id='answer-id-66923' class='answer answer-6 js-answer-label answerof-17275' value='66923' \/>&nbsp;<label for='answer-id-66923' id='answer-label-66923' class='js-answer-label answer label-6'><span class='answer'>Install a different endpoint solution.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Ransomware is a type of malware that encrypts the files on a system and demands a ransom for their decryption1. Ransomware can also spread to other systems on the network or exfiltrate sensitive data to the attackers2. Therefore, it is important to isolate the infected machine as soon as possible to contain the infection and prevent further damage3. Powering off the machine is a quick and effective way of disconnecting it from the network and stopping any malicious processes running on it12. The other options are not directly related to preventing ransomware damage or may not be effective. Running a full antivirus scan may not be able to detect or remove the ransomware, especially if it is a new or unknown variant1. Removing the LAN card may disconnect the machine from the network, but it may not stop any malicious processes running on it or any data encryption or exfiltration that has already occurred2. Installing a different endpoint solution may not be possible or helpful if the system is already infected and locked by ransomware1.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(6,this)' id='btn-6' value='See Answer'  \/><input type='hidden' id='questionType6' value='radio' class=''><\/div><div class='watu-question' id='question-7'><div class='question-content'><p><strong>NEW QUESTION 413<\/strong><br \/>A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17276' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66924' \/><div class='watu-question-choice'><input type='radio' name='answer-17276[]' id='answer-id-66924' class='answer answer-7 js-answer-label answerof-17276' value='66924' \/>&nbsp;<label for='answer-id-66924' id='answer-label-66924' class='js-answer-label answer label-7'><span class='answer'>User account status<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66925' \/><div class='watu-question-choice'><input type='radio' name='answer-17276[]' id='answer-id-66925' class='answer answer-7 js-answer-label answerof-17276' value='66925' \/>&nbsp;<label for='answer-id-66925' id='answer-label-66925' class='js-answer-label answer label-7'><span class='answer'>Mobile OS version<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66926' \/><div class='watu-question-choice'><input type='radio' name='answer-17276[]' id='answer-id-66926' class='answer answer-7 php-answer-label answerof-17276' value='66926' \/>&nbsp;<label for='answer-id-66926' id='answer-label-66926' class='php-answer-label answer label-7'><span class='answer'>Data plan coverage<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66927' \/><div class='watu-question-choice'><input type='radio' name='answer-17276[]' id='answer-id-66927' class='answer answer-7 js-answer-label answerof-17276' value='66927' \/>&nbsp;<label for='answer-id-66927' id='answer-label-66927' class='js-answer-label answer label-7'><span class='answer'>Network traffic outages<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>The first thing that a support technician should check to resolve the issue of not being able to receive emails or browse the internet from a smartphone while traveling is the data plan coverage. The data plan coverage determines how much data and where the user can use on the smartphone&#8217;s cellular network. The data plan coverage may vary depending on the user&#8217;s location, carrier and subscription. The data plan coverage may not include or support certain areas or countries that the user is traveling to, or may charge extra fees or limit the speed or amount of data that the user can use. The data plan coverage does not affect text messages and phone calls, which use different network services and protocols. User account status is not likely to cause the issue of not being able to receive emails or browse the internet from a smartphone while traveling, unless the user account has been suspended or terminated by the carrier or the email provider. Mobile OS version is not likely to cause the issue of not being able to receive emails or browse the internet from a smartphone while traveling, unless the mobile OS has a major bug or compatibility problem with the network or the email app. Network traffic outages may cause the issue of not being able to receive emails or browse the internet from a smartphone while traveling, but they are less likely and less common than data plan coverage issues, and they should also affect text messages and phone calls. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.5<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(7,this)' id='btn-7' value='See Answer'  \/><input type='hidden' id='questionType7' value='radio' class=''><\/div><div class='watu-question' id='question-8'><div class='question-content'><p><strong>NEW QUESTION 414<\/strong><br \/>An executive has contacted you through the help-desk chat support about an issue with a mobile device.<br \/>Assist the executive to help resolve the issue.<br \/><img decoding=\"async\" src=\"https:\/\/blog.topexamcollection.com\/wp-content\/uploads\/2025\/07\/220-1102-85d58ff836a7dcaef9f0d54cb8d88155.jpg\"\/><br \/><img decoding=\"async\" src=\"https:\/\/blog.topexamcollection.com\/wp-content\/uploads\/2025\/07\/220-1102-010a09f93515bd6a4ba2f5f0184e949d.jpg\"\/><br \/>Which of the following should be done NEXT?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17277' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66928' \/><div class='watu-question-choice'><input type='radio' name='answer-17277[]' id='answer-id-66928' class='answer answer-8 php-answer-label answerof-17277' value='66928' \/>&nbsp;<label for='answer-id-66928' id='answer-label-66928' class='php-answer-label answer label-8'><span class='answer'>Educate the user on the solution that was performed.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66929' \/><div class='watu-question-choice'><input type='radio' name='answer-17277[]' id='answer-id-66929' class='answer answer-8 js-answer-label answerof-17277' value='66929' \/>&nbsp;<label for='answer-id-66929' id='answer-label-66929' class='js-answer-label answer label-8'><span class='answer'>Tell the user to take time to fix it themselves next time.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66930' \/><div class='watu-question-choice'><input type='radio' name='answer-17277[]' id='answer-id-66930' class='answer answer-8 js-answer-label answerof-17277' value='66930' \/>&nbsp;<label for='answer-id-66930' id='answer-label-66930' class='js-answer-label answer label-8'><span class='answer'>Close the ticket out.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66931' \/><div class='watu-question-choice'><input type='radio' name='answer-17277[]' id='answer-id-66931' class='answer answer-8 js-answer-label answerof-17277' value='66931' \/>&nbsp;<label for='answer-id-66931' id='answer-label-66931' class='js-answer-label answer label-8'><span class='answer'>Send an email to Telecom to inform them of the Issue and prevent reoccurrence.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(8,this)' id='btn-8' value='See Answer'  \/><input type='hidden' id='questionType8' value='radio' class=''><\/div><div class='watu-question' id='question-9'><div class='question-content'><p><strong>NEW QUESTION 415<\/strong><br \/>A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17278' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66932' \/><div class='watu-question-choice'><input type='radio' name='answer-17278[]' id='answer-id-66932' class='answer answer-9 js-answer-label answerof-17278' value='66932' \/>&nbsp;<label for='answer-id-66932' id='answer-label-66932' class='js-answer-label answer label-9'><span class='answer'>LCD<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66933' \/><div class='watu-question-choice'><input type='radio' name='answer-17278[]' id='answer-id-66933' class='answer answer-9 js-answer-label answerof-17278' value='66933' \/>&nbsp;<label for='answer-id-66933' id='answer-label-66933' class='js-answer-label answer label-9'><span class='answer'>Battery<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66934' \/><div class='watu-question-choice'><input type='radio' name='answer-17278[]' id='answer-id-66934' class='answer answer-9 php-answer-label answerof-17278' value='66934' \/>&nbsp;<label for='answer-id-66934' id='answer-label-66934' class='php-answer-label answer label-9'><span class='answer'>Accelerometer<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66935' \/><div class='watu-question-choice'><input type='radio' name='answer-17278[]' id='answer-id-66935' class='answer answer-9 js-answer-label answerof-17278' value='66935' \/>&nbsp;<label for='answer-id-66935' id='answer-label-66935' class='js-answer-label answer label-9'><span class='answer'>Digitizer<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>The piece of hardware that the technician should replace to resolve the issue of the screen failing to rotate on a mobile device that was dropped is the accelerometer. The accelerometer is a sensor that detects the orientation and movement of the mobile device by measuring the acceleration forces acting on it. The accelerometer allows the screen to rotate automatically according to the position and angle of the device. If the accelerometer is damaged or malfunctioning, the screen may not rotate properly or at all, even if the settings are correctly applied. LCD stands for Liquid Crystal Display and is a type of display that uses liquid crystals and backlight to produce images on the screen. LCD is not related to the screen rotation feature but to the quality and brightness of the display. Battery is a component that provides power to the mobile device by storing and releasing electrical energy. Battery is not related to the screen rotation feature but to the battery life and performance of the device. Digitizer is a component that converts touch inputs into digital signals that can be processed by the mobile device. Digitizer is not related to the screen rotation feature but to the touch sensitivity and accuracy of the display. Reference: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.5<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(9,this)' id='btn-9' value='See Answer'  \/><input type='hidden' id='questionType9' value='radio' class=''><\/div><div class='watu-question' id='question-10'><div class='question-content'><p><strong>NEW QUESTION 416<\/strong><br \/>A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17279' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66936' \/><div class='watu-question-choice'><input type='radio' name='answer-17279[]' id='answer-id-66936' class='answer answer-10 js-answer-label answerof-17279' value='66936' \/>&nbsp;<label for='answer-id-66936' id='answer-label-66936' class='js-answer-label answer label-10'><span class='answer'>OS compatibility<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66937' \/><div class='watu-question-choice'><input type='radio' name='answer-17279[]' id='answer-id-66937' class='answer answer-10 php-answer-label answerof-17279' value='66937' \/>&nbsp;<label for='answer-id-66937' id='answer-label-66937' class='php-answer-label answer label-10'><span class='answer'>Quality of service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66938' \/><div class='watu-question-choice'><input type='radio' name='answer-17279[]' id='answer-id-66938' class='answer answer-10 js-answer-label answerof-17279' value='66938' \/>&nbsp;<label for='answer-id-66938' id='answer-label-66938' class='js-answer-label answer label-10'><span class='answer'>32- vs. 64-bit architecture<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66939' \/><div class='watu-question-choice'><input type='radio' name='answer-17279[]' id='answer-id-66939' class='answer answer-10 js-answer-label answerof-17279' value='66939' \/>&nbsp;<label for='answer-id-66939' id='answer-label-66939' class='js-answer-label answer label-10'><span class='answer'>Storage requirements<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>The performance degradation following the launch of a new external web server suggests that Quality of Service (QoS) considerations were overlooked. QoS settings help prioritize traffic to ensure that critical services like web servers receive the bandwidth they need without negatively impacting the overall network performance. Without proper QoS configuration, the new server&#8217;s traffic could overwhelm the firewall, leading to widespread performance issues.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(10,this)' id='btn-10' value='See Answer'  \/><input type='hidden' id='questionType10' value='radio' class=''><\/div><div class='watu-question' id='question-11'><div class='question-content'><p><strong>NEW QUESTION 417<\/strong><br \/>An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17280' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66940' \/><div class='watu-question-choice'><input type='radio' name='answer-17280[]' id='answer-id-66940' class='answer answer-11 js-answer-label answerof-17280' value='66940' \/>&nbsp;<label for='answer-id-66940' id='answer-label-66940' class='js-answer-label answer label-11'><span class='answer'>Differential<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66941' \/><div class='watu-question-choice'><input type='radio' name='answer-17280[]' id='answer-id-66941' class='answer answer-11 js-answer-label answerof-17280' value='66941' \/>&nbsp;<label for='answer-id-66941' id='answer-label-66941' class='js-answer-label answer label-11'><span class='answer'>Open file<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66942' \/><div class='watu-question-choice'><input type='radio' name='answer-17280[]' id='answer-id-66942' class='answer answer-11 js-answer-label answerof-17280' value='66942' \/>&nbsp;<label for='answer-id-66942' id='answer-label-66942' class='js-answer-label answer label-11'><span class='answer'>Archive<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66943' \/><div class='watu-question-choice'><input type='radio' name='answer-17280[]' id='answer-id-66943' class='answer answer-11 php-answer-label answerof-17280' value='66943' \/>&nbsp;<label for='answer-id-66943' id='answer-label-66943' class='php-answer-label answer label-11'><span class='answer'>Incremental<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Incremental backups are backups that only include the changes made since the last backup, whether it was a full or an incremental backup. Incremental backups minimize the capacity of storage used and are often used in conjunction with synthetic full backups, which are backups that combine a full backup and subsequent incremental backups into a single backup set.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(11,this)' id='btn-11' value='See Answer'  \/><input type='hidden' id='questionType11' value='radio' class=''><\/div><div class='watu-question' id='question-12'><div class='question-content'><p><strong>NEW QUESTION 418<\/strong><br \/>A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17281' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66944' \/><div class='watu-question-choice'><input type='radio' name='answer-17281[]' id='answer-id-66944' class='answer answer-12 js-answer-label answerof-17281' value='66944' \/>&nbsp;<label for='answer-id-66944' id='answer-label-66944' class='js-answer-label answer label-12'><span class='answer'>Spam filter installation<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66945' \/><div class='watu-question-choice'><input type='radio' name='answer-17281[]' id='answer-id-66945' class='answer answer-12 js-answer-label answerof-17281' value='66945' \/>&nbsp;<label for='answer-id-66945' id='answer-label-66945' class='js-answer-label answer label-12'><span class='answer'>Invalid registry settings<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66946' \/><div class='watu-question-choice'><input type='radio' name='answer-17281[]' id='answer-id-66946' class='answer answer-12 js-answer-label answerof-17281' value='66946' \/>&nbsp;<label for='answer-id-66946' id='answer-label-66946' class='js-answer-label answer label-12'><span class='answer'>Malware infection<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66947' \/><div class='watu-question-choice'><input type='radio' name='answer-17281[]' id='answer-id-66947' class='answer answer-12 php-answer-label answerof-17281' value='66947' \/>&nbsp;<label for='answer-id-66947' id='answer-label-66947' class='php-answer-label answer label-12'><span class='answer'>Operating system update<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Operating system updates can sometimes cause compatibility issues with some applications, such as Outlook, that may prevent them from opening or working properly. This can happen if the update changes some system files or settings that Outlook relies on, or if the update conflicts with some Outlook add-ins or extensions. To fix this, the technician can try some of these troubleshooting steps:<br\/>Start Outlook in safe mode and disable add-ins. Safe mode is a way of starting Outlook without any add-ins or extensions that may interfere with its functionality. To start Outlook in safe mode, press and hold the Ctrl key while clicking on the Outlook icon. You should see a message asking if you want to start Outlook in safe mode. Click Yes. If Outlook works fine in safe mode, it means one of the add-ins is causing the problem. To disable add-ins, go to File &gt; Options &gt; Add-ins. In the Manage drop-down list, select COM Add-ins and click Go. Uncheck any add-ins that you don&#8217;t need and click OK. Restart Outlook normally and check if the issue is resolved4.<br\/>Create a new Outlook profile. A profile is a set of settings and information that Outlook uses to manage your email accounts and data. Sometimes, a profile can get corrupted or damaged and cause Outlook to malfunction. To create a new profile, go to Control Panel &gt; Mail &gt; Show Profiles. Click Add and follow the instructions to set up a new profile with your email account. Make sure to select the option to use the new profile as the default one. Restart Outlook and check if the issue is resolved5.<br\/>Repair your Outlook data files. Data files are files that store your email messages, contacts, calendar events, and other items on your computer. Sometimes, data files can get corrupted or damaged and cause Outlook to malfunction. To repair your data files, you can use a tool called scanpst.exe, which is located in the same folder where Outlook is installed (usually C:\\Program Files\\Microsoft Office\\root\\Office16).<br\/>To use scanpst.exe, close Outlook and locate the tool in the folder. Double-click on it and browse to the location of your data file (usually C:\\Users\\username\\AppData\\Local\\Microsoft\\Outlook). Select the file and click Start to begin the scanning and repairing process. When it&#8217;s done, restart Outlook and check if the issue is resolved.<br\/>Run the \/resetnavpane command. The navigation pane is the panel on the left side of Outlook that shows your folders and accounts. Sometimes, the navigation pane can get corrupted or damaged and cause Outlook to malfunction. To reset the navigation pane, press Windows key + R to open the Run dialog box, or open the Command Prompt. Type outlook.exe \/resetnavpane and hit Enter. This will clear and regenerate the navigation pane settings for Outlook. Restart Outlook and check if the issue is resolved.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(12,this)' id='btn-12' value='See Answer'  \/><input type='hidden' id='questionType12' value='radio' class=''><\/div><div class='watu-question' id='question-13'><div class='question-content'><p><strong>NEW QUESTION 419<\/strong><br \/>A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17282' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66948' \/><div class='watu-question-choice'><input type='radio' name='answer-17282[]' id='answer-id-66948' class='answer answer-13 js-answer-label answerof-17282' value='66948' \/>&nbsp;<label for='answer-id-66948' id='answer-label-66948' class='js-answer-label answer label-13'><span class='answer'>Restart the phone.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66949' \/><div class='watu-question-choice'><input type='radio' name='answer-17282[]' id='answer-id-66949' class='answer answer-13 js-answer-label answerof-17282' value='66949' \/>&nbsp;<label for='answer-id-66949' id='answer-label-66949' class='js-answer-label answer label-13'><span class='answer'>Reimage the OS.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66950' \/><div class='watu-question-choice'><input type='radio' name='answer-17282[]' id='answer-id-66950' class='answer answer-13 php-answer-label answerof-17282' value='66950' \/>&nbsp;<label for='answer-id-66950' id='answer-label-66950' class='php-answer-label answer label-13'><span class='answer'>Reinstall the application.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66951' \/><div class='watu-question-choice'><input type='radio' name='answer-17282[]' id='answer-id-66951' class='answer answer-13 js-answer-label answerof-17282' value='66951' \/>&nbsp;<label for='answer-id-66951' id='answer-label-66951' class='js-answer-label answer label-13'><span class='answer'>Clear the cache.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Reinstalling the application is the best option to fix the intermittent crashing of the application on the corporate smartphone. Reinstalling the application will ensure that the latest version of the app is installed, which may have bug fixes and compatibility updates that can resolve the crashing issue. Reinstalling the app will also clear any corrupted or outdated data or cache that may cause the app to malfunction.<br\/>The other options are not as effective or appropriate as reinstalling the app. Restarting the phone may temporarily fix the issue, but it will not address the root cause of the app crashing, which may be related to the app itself or its data. Reimaging the OS is a drastic and unnecessary measure that will erase all the data and settings on the phone and restore it to its factory state. This will also remove all the other apps and files that may be important for the corporate use of the phone. Clearing the cache may help to free up some space and improve the performance of the app, but it will not update the app or fix any bugs that may cause the app to crash.<br\/>References:<br\/>* Top 5 Reasons Behind Your App Crash and Solutions To Fix Them1<br\/>* How to Stop Apps From Crashing on Android2<br\/>* Why are my Android phone apps crashing or closing &amp; how to fix the issue3<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(13,this)' id='btn-13' value='See Answer'  \/><input type='hidden' id='questionType13' value='radio' class=''><\/div><div class='watu-question' id='question-14'><div class='question-content'><p><strong>NEW QUESTION 420<\/strong><br \/>A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17283' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66952' \/><div class='watu-question-choice'><input type='radio' name='answer-17283[]' id='answer-id-66952' class='answer answer-14 js-answer-label answerof-17283' value='66952' \/>&nbsp;<label for='answer-id-66952' id='answer-label-66952' class='js-answer-label answer label-14'><span class='answer'>MSDS<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66953' \/><div class='watu-question-choice'><input type='radio' name='answer-17283[]' id='answer-id-66953' class='answer answer-14 js-answer-label answerof-17283' value='66953' \/>&nbsp;<label for='answer-id-66953' id='answer-label-66953' class='js-answer-label answer label-14'><span class='answer'>EULA<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66954' \/><div class='watu-question-choice'><input type='radio' name='answer-17283[]' id='answer-id-66954' class='answer answer-14 js-answer-label answerof-17283' value='66954' \/>&nbsp;<label for='answer-id-66954' id='answer-label-66954' class='js-answer-label answer label-14'><span class='answer'>UAC<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66955' \/><div class='watu-question-choice'><input type='radio' name='answer-17283[]' id='answer-id-66955' class='answer answer-14 php-answer-label answerof-17283' value='66955' \/>&nbsp;<label for='answer-id-66955' id='answer-label-66955' class='php-answer-label answer label-14'><span class='answer'>AUP<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>A new employee will need to sign an AUP before being granted login access to the network. An AUP is an Acceptable Use Policy that defines the rules and guidelines for using network resources and services in an organization. An AUP typically covers topics such as security, privacy, ethics, compliance and liability issues related to network usage. An AUP helps protect the organization and its users from legal, regulatory and reputational risks associated with network activities. An MSDS is a Material Safety Data Sheet that provides information about hazardous substances and how to handle them safely. An MSDS is not related to network access or usage. A EULA is an End User License Agreement that specifies the terms and conditions for using a software product or service. A EULA is usually provided by software vendors or developers and does not apply to network access or usage in general. A UAC is a User Account Control that is a security feature that prompts users for permission or confirmation before performing certain actions that require elevated privileges or affect system settings. A UAC is not a document that needs to be signed by users but a mechanism that helps prevent unauthorized changes or malware infections on a system. References:<br\/>CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.1<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(14,this)' id='btn-14' value='See Answer'  \/><input type='hidden' id='questionType14' value='radio' class=''><\/div><div class='watu-question' id='question-15'><div class='question-content'><p><strong>NEW QUESTION 421<\/strong><br \/>A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user&#8217;s machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17284' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66956' \/><div class='watu-question-choice'><input type='radio' name='answer-17284[]' id='answer-id-66956' class='answer answer-15 js-answer-label answerof-17284' value='66956' \/>&nbsp;<label for='answer-id-66956' id='answer-label-66956' class='js-answer-label answer label-15'><span class='answer'>Check for Windows updates.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66957' \/><div class='watu-question-choice'><input type='radio' name='answer-17284[]' id='answer-id-66957' class='answer answer-15 php-answer-label answerof-17284' value='66957' \/>&nbsp;<label for='answer-id-66957' id='answer-label-66957' class='php-answer-label answer label-15'><span class='answer'>Reimage the computer.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66958' \/><div class='watu-question-choice'><input type='radio' name='answer-17284[]' id='answer-id-66958' class='answer answer-15 js-answer-label answerof-17284' value='66958' \/>&nbsp;<label for='answer-id-66958' id='answer-label-66958' class='js-answer-label answer label-15'><span class='answer'>Enable Windows Firewall.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66959' \/><div class='watu-question-choice'><input type='radio' name='answer-17284[]' id='answer-id-66959' class='answer answer-15 js-answer-label answerof-17284' value='66959' \/>&nbsp;<label for='answer-id-66959' id='answer-label-66959' class='js-answer-label answer label-15'><span class='answer'>Run System File Checker.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>In change management, the scope of a project lists all the changes that are taking place. The scope ensures that all team members understand the boundaries and extent of the project, helping to prevent unexpected changes. Here&#8217;s a detailed explanation:<br\/>* Scope: Defines the project&#8217;s boundaries and deliverables, including all the planned changes. It ensures that everyone involved understands what is included and excluded in the project, minimizing unexpected changes.<br\/>* Risk analysis: Identifies potential risks and their impact but does not list the changes.<br\/>* Rollback plan: Provides a strategy for reverting changes if something goes wrong but does not list changes.<br\/>* Review: Involves evaluating changes but does not compile the list of changes.<br\/>Reference:<br\/>CompTIA A+ 220-1102 Exam Objectives, Section 4.2: Explain basic change-management best practices.<br\/>Change management documentation.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(15,this)' id='btn-15' value='See Answer'  \/><input type='hidden' id='questionType15' value='radio' class=''><\/div><div class='watu-question' id='question-16'><div class='question-content'><p><strong>NEW QUESTION 422<\/strong><br \/>A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root\/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17285' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66960' \/><div class='watu-question-choice'><input type='radio' name='answer-17285[]' id='answer-id-66960' class='answer answer-16 js-answer-label answerof-17285' value='66960' \/>&nbsp;<label for='answer-id-66960' id='answer-label-66960' class='js-answer-label answer label-16'><span class='answer'>Signed system images<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66961' \/><div class='watu-question-choice'><input type='radio' name='answer-17285[]' id='answer-id-66961' class='answer answer-16 js-answer-label answerof-17285' value='66961' \/>&nbsp;<label for='answer-id-66961' id='answer-label-66961' class='js-answer-label answer label-16'><span class='answer'>Antivirus<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66962' \/><div class='watu-question-choice'><input type='radio' name='answer-17285[]' id='answer-id-66962' class='answer answer-16 js-answer-label answerof-17285' value='66962' \/>&nbsp;<label for='answer-id-66962' id='answer-label-66962' class='js-answer-label answer label-16'><span class='answer'>SSO<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66963' \/><div class='watu-question-choice'><input type='radio' name='answer-17285[]' id='answer-id-66963' class='answer answer-16 php-answer-label answerof-17285' value='66963' \/>&nbsp;<label for='answer-id-66963' id='answer-label-66963' class='php-answer-label answer label-16'><span class='answer'>MDM<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>MDM stands for Mobile Device Management, and it is a way of remotely managing and securing mobile devices that are used for work purposes1. MDM can enforce policies and restrictions on the devices, such as preventing users from installing unauthorized apps, modifying system settings, or accessing root privileges2. MDM can also monitor device status, wipe data, lock devices, or locate lost or stolen devices1.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(16,this)' id='btn-16' value='See Answer'  \/><input type='hidden' id='questionType16' value='radio' class=''><\/div><div class='watu-question' id='question-17'><div class='question-content'><p><strong>NEW QUESTION 423<\/strong><br \/>A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17286' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66964' \/><div class='watu-question-choice'><input type='radio' name='answer-17286[]' id='answer-id-66964' class='answer answer-17 js-answer-label answerof-17286' value='66964' \/>&nbsp;<label for='answer-id-66964' id='answer-label-66964' class='js-answer-label answer label-17'><span class='answer'>A system patch disabled the antivirus protection and host firewall.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66965' \/><div class='watu-question-choice'><input type='radio' name='answer-17286[]' id='answer-id-66965' class='answer answer-17 js-answer-label answerof-17286' value='66965' \/>&nbsp;<label for='answer-id-66965' id='answer-label-66965' class='js-answer-label answer label-17'><span class='answer'>The system updates did not include the latest anti-malware definitions.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66966' \/><div class='watu-question-choice'><input type='radio' name='answer-17286[]' id='answer-id-66966' class='answer answer-17 js-answer-label answerof-17286' value='66966' \/>&nbsp;<label for='answer-id-66966' id='answer-label-66966' class='js-answer-label answer label-17'><span class='answer'>The system restore process was compromised by the malware.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66967' \/><div class='watu-question-choice'><input type='radio' name='answer-17286[]' id='answer-id-66967' class='answer answer-17 php-answer-label answerof-17286' value='66967' \/>&nbsp;<label for='answer-id-66967' id='answer-label-66967' class='php-answer-label answer label-17'><span class='answer'>The malware was installed before the system restore point was created.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>The best explanation for why the system still has malware after performing a System Restore is that the malware was installed before the system restore point was created. A system restore point is a snapshot of the system settings and configuration at a certain point in time. A System Restore is a feature that allows users to restore their system to a previous state in case of problems or errors. However, a System Restore does not affect personal files or folders, and it may not remove malware that was already present on the system before the restore point was created. A system patch disabling the antivirus protection and host firewall may increase the risk of malware infection, but it does not explain why the malware persists after a System Restore. The system updates not including the latest anti-malware definitions may reduce the effectiveness of malware detection and removal, but it does not explain why the malware persists after a System Restore. The system restore process being compromised by the malware may prevent a successful System Restore, but it does not explain why the malware persists after a System Restore. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.3<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(17,this)' id='btn-17' value='See Answer'  \/><input type='hidden' id='questionType17' value='radio' class=''><\/div><div class='watu-question' id='question-18'><div class='question-content'><p><strong>NEW QUESTION 424<\/strong><br \/>A hotel&#8217;s Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:<br \/>SRC: 192.168.1.1\/secrets.zip Protocol SMB &gt;&gt; DST: 192.168.1.50\/capture<br \/>The technician analyses the following Windows firewall information:<br \/><img decoding=\"async\" src=\"https:\/\/blog.topexamcollection.com\/wp-content\/uploads\/2025\/07\/220-1102-6bfb3c638b731e88dd1aaa23ba611fe9.jpg\"\/><br \/>Which of the following protocols most likely allowed the data theft to occur?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17287' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66968' \/><div class='watu-question-choice'><input type='radio' name='answer-17287[]' id='answer-id-66968' class='answer answer-18 js-answer-label answerof-17287' value='66968' \/>&nbsp;<label for='answer-id-66968' id='answer-label-66968' class='js-answer-label answer label-18'><span class='answer'>1<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66969' \/><div class='watu-question-choice'><input type='radio' name='answer-17287[]' id='answer-id-66969' class='answer answer-18 js-answer-label answerof-17287' value='66969' \/>&nbsp;<label for='answer-id-66969' id='answer-label-66969' class='js-answer-label answer label-18'><span class='answer'>53<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66970' \/><div class='watu-question-choice'><input type='radio' name='answer-17287[]' id='answer-id-66970' class='answer answer-18 js-answer-label answerof-17287' value='66970' \/>&nbsp;<label for='answer-id-66970' id='answer-label-66970' class='js-answer-label answer label-18'><span class='answer'>110<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66971' \/><div class='watu-question-choice'><input type='radio' name='answer-17287[]' id='answer-id-66971' class='answer answer-18 php-answer-label answerof-17287' value='66971' \/>&nbsp;<label for='answer-id-66971' id='answer-label-66971' class='php-answer-label answer label-18'><span class='answer'>445<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>The protocol that most likely allowed the data theft to occur is SMB over TCP port 445. SMB is a network file sharing protocol that enables access to files, printers, and other resources on a network. Port 445 is used by SMB to communicate directly over TCP without the need for NetBIOS, which is an older and less secure protocol. The security log shows that the source IP address 192.168.1.1 sent a file named secrets.zip using SMB protocol to the destination IP address 192.168.1.50, which captured the file. The Windows firewall information shows that port 445 is enabled for inbound and outbound traffic, which means that it is not blocked by the firewall. Therefore, port 445 is the most likely port that was exploited by the attacker to steal the data from the corporate laptop.<br\/>References:<br\/>* SMB port number: Ports 445, 139, 138, and 137 explained1<br\/>* What is an SMB Port + Ports 445 and 139 Explained2<br\/>* CompTIA A+ Certification Exam Core 2 Objectives3<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(18,this)' id='btn-18' value='See Answer'  \/><input type='hidden' id='questionType18' value='radio' class=''><\/div><div class='watu-question' id='question-19'><div class='question-content'><p><strong>NEW QUESTION 425<\/strong><br \/>A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17288' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66972' \/><div class='watu-question-choice'><input type='radio' name='answer-17288[]' id='answer-id-66972' class='answer answer-19 js-answer-label answerof-17288' value='66972' \/>&nbsp;<label for='answer-id-66972' id='answer-label-66972' class='js-answer-label answer label-19'><span class='answer'>Degaussing<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66973' \/><div class='watu-question-choice'><input type='radio' name='answer-17288[]' id='answer-id-66973' class='answer answer-19 js-answer-label answerof-17288' value='66973' \/>&nbsp;<label for='answer-id-66973' id='answer-label-66973' class='js-answer-label answer label-19'><span class='answer'>Low-level formatting<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66974' \/><div class='watu-question-choice'><input type='radio' name='answer-17288[]' id='answer-id-66974' class='answer answer-19 js-answer-label answerof-17288' value='66974' \/>&nbsp;<label for='answer-id-66974' id='answer-label-66974' class='js-answer-label answer label-19'><span class='answer'>Recycling<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66975' \/><div class='watu-question-choice'><input type='radio' name='answer-17288[]' id='answer-id-66975' class='answer answer-19 php-answer-label answerof-17288' value='66975' \/>&nbsp;<label for='answer-id-66975' id='answer-label-66975' class='php-answer-label answer label-19'><span class='answer'>Shredding<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Shredding is the most effective method to securely dispose of data stored on optical discs12 References: 4. How Can I Safely Destroy Sensitive Data CDs\/DVDs? &#8211; How-To Geek. Retrieved from<br\/>https:\/\/www.howtogeek.com\/174307\/how-can-i-safely-destroy-sensitive-data-cdsdvds\/ 5. Disposal &#8211; UK Data Service. Retrieved from https:\/\/ukdataservice.ac.uk\/learning-hub\/research-data-management\/store-your- data\/disposal\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(19,this)' id='btn-19' value='See Answer'  \/><input type='hidden' id='questionType19' value='radio' class=''><\/div><div class='watu-question' id='question-20'><div class='question-content'><p><strong>NEW QUESTION 426<\/strong><br \/>A user&#8217;s permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17289' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66976' \/><div class='watu-question-choice'><input type='radio' name='answer-17289[]' id='answer-id-66976' class='answer answer-20 js-answer-label answerof-17289' value='66976' \/>&nbsp;<label for='answer-id-66976' id='answer-label-66976' class='js-answer-label answer label-20'><span class='answer'>SMS<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66977' \/><div class='watu-question-choice'><input type='radio' name='answer-17289[]' id='answer-id-66977' class='answer answer-20 js-answer-label answerof-17289' value='66977' \/>&nbsp;<label for='answer-id-66977' id='answer-label-66977' class='js-answer-label answer label-20'><span class='answer'>MFA<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66978' \/><div class='watu-question-choice'><input type='radio' name='answer-17289[]' id='answer-id-66978' class='answer answer-20 php-answer-label answerof-17289' value='66978' \/>&nbsp;<label for='answer-id-66978' id='answer-label-66978' class='php-answer-label answer label-20'><span class='answer'>ACL<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66979' \/><div class='watu-question-choice'><input type='radio' name='answer-17289[]' id='answer-id-66979' class='answer answer-20 js-answer-label answerof-17289' value='66979' \/>&nbsp;<label for='answer-id-66979' id='answer-label-66979' class='js-answer-label answer label-20'><span class='answer'>MDM<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>ACL (access control list) is a security control that describes what permissions a user or group has on a shared network folder using NTFS (New Technology File System) security settings. It can be used to grant or deny read, write, modify, delete or execute access to files and folders. SMS (short message service), MFA (multifactor authentication), MDM (mobile device management) are not security controls that apply to shared network folders. Verified References: https:\/\/www.comptia.org\/blog\/what-is-an-acl https:\/\/www.comptia.org<br\/>\/certifications\/a<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(20,this)' id='btn-20' value='See Answer'  \/><input type='hidden' id='questionType20' value='radio' class=''><\/div><div class='watu-question' id='question-21'><div class='question-content'><p><strong>NEW QUESTION 427<\/strong><br \/>Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17290' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66980' \/><div class='watu-question-choice'><input type='radio' name='answer-17290[]' id='answer-id-66980' class='answer answer-21 php-answer-label answerof-17290' value='66980' \/>&nbsp;<label for='answer-id-66980' id='answer-label-66980' class='php-answer-label answer label-21'><span class='answer'>WPA3<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66981' \/><div class='watu-question-choice'><input type='radio' name='answer-17290[]' id='answer-id-66981' class='answer answer-21 js-answer-label answerof-17290' value='66981' \/>&nbsp;<label for='answer-id-66981' id='answer-label-66981' class='js-answer-label answer label-21'><span class='answer'>MAC filleting<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66982' \/><div class='watu-question-choice'><input type='radio' name='answer-17290[]' id='answer-id-66982' class='answer answer-21 js-answer-label answerof-17290' value='66982' \/>&nbsp;<label for='answer-id-66982' id='answer-label-66982' class='js-answer-label answer label-21'><span class='answer'>RADIUS<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66983' \/><div class='watu-question-choice'><input type='radio' name='answer-17290[]' id='answer-id-66983' class='answer answer-21 js-answer-label answerof-17290' value='66983' \/>&nbsp;<label for='answer-id-66983' id='answer-label-66983' class='js-answer-label answer label-21'><span class='answer'>TACACS+<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>WPA3 (Wi-Fi Protected Access 3) is a wireless security method that supports the majority of current Wi-Fi- capable devices without sacrificing security. It is backward compatible with WPA2 devices and offers enhanced encryption and authentication features. MAC filtering is another wireless security method, but it can be easily bypassed by spoofing MAC addresses. RADIUS (Remote Authentication Dial-In User Service) and TACACS+ (Terminal Access Controller Access-Control System Plus) are network authentication protocols, but they are not wireless security methods by themselves. Verified References: https:\/\/www.comptia.org\/blog<br\/>\/wireless-security-standards https:\/\/www.comptia.org\/certifications\/a<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(21,this)' id='btn-21' value='See Answer'  \/><input type='hidden' id='questionType21' value='radio' class=''><\/div><div class='watu-question' id='question-22'><div class='question-content'><p><strong>NEW QUESTION 428<\/strong><br \/>A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17291' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66984' \/><div class='watu-question-choice'><input type='radio' name='answer-17291[]' id='answer-id-66984' class='answer answer-22 js-answer-label answerof-17291' value='66984' \/>&nbsp;<label for='answer-id-66984' id='answer-label-66984' class='js-answer-label answer label-22'><span class='answer'>Updating the operating system<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66985' \/><div class='watu-question-choice'><input type='radio' name='answer-17291[]' id='answer-id-66985' class='answer answer-22 js-answer-label answerof-17291' value='66985' \/>&nbsp;<label for='answer-id-66985' id='answer-label-66985' class='js-answer-label answer label-22'><span class='answer'>Changing proxy settings<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66986' \/><div class='watu-question-choice'><input type='radio' name='answer-17291[]' id='answer-id-66986' class='answer answer-22 php-answer-label answerof-17291' value='66986' \/>&nbsp;<label for='answer-id-66986' id='answer-label-66986' class='php-answer-label answer label-22'><span class='answer'>Reinstalling the browser<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66987' \/><div class='watu-question-choice'><input type='radio' name='answer-17291[]' id='answer-id-66987' class='answer answer-22 js-answer-label answerof-17291' value='66987' \/>&nbsp;<label for='answer-id-66987' id='answer-label-66987' class='js-answer-label answer label-22'><span class='answer'>Enabling port forwarding<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Reinstalling the browser would most likely solve the issue. This would remove any malicious software or add-ons that may be causing the issue and restore the browser to its default settings.<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(22,this)' id='btn-22' value='See Answer'  \/><input type='hidden' id='questionType22' value='radio' class=''><\/div><div class='watu-question' id='question-23'><div class='question-content'><p><strong>NEW QUESTION 429<\/strong><br \/>A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='17292' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66988' \/><div class='watu-question-choice'><input type='radio' name='answer-17292[]' id='answer-id-66988' class='answer answer-23 js-answer-label answerof-17292' value='66988' \/>&nbsp;<label for='answer-id-66988' id='answer-label-66988' class='js-answer-label answer label-23'><span class='answer'>Group Policy Editor<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66989' \/><div class='watu-question-choice'><input type='radio' name='answer-17292[]' id='answer-id-66989' class='answer answer-23 php-answer-label answerof-17292' value='66989' \/>&nbsp;<label for='answer-id-66989' id='answer-label-66989' class='php-answer-label answer label-23'><span class='answer'>Local Users and Groups<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66990' \/><div class='watu-question-choice'><input type='radio' name='answer-17292[]' id='answer-id-66990' class='answer answer-23 js-answer-label answerof-17292' value='66990' \/>&nbsp;<label for='answer-id-66990' id='answer-label-66990' class='js-answer-label answer label-23'><span class='answer'>Device Manager<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='66991' \/><div class='watu-question-choice'><input type='radio' name='answer-17292[]' id='answer-id-66991' class='answer answer-23 js-answer-label answerof-17292' value='66991' \/>&nbsp;<label for='answer-id-66991' id='answer-label-66991' class='js-answer-label answer label-23'><span class='answer'>System Configuration<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Local Users and Groups is the best option to accomplish this task. Local Users and Groups is a tool that allows managing the local user accounts and groups on a Windows workstation. The technician can use this tool to create a new user account with administrator privileges or add an existing user account to the Administrators group. This way, the technician can log in with the administrator account and make system changes without elevating permissions. Group Policy Editor, Device Manager, and System Configuration are not correct answers for this question. Group Policy Editor is a tool that allows configuring policies and settings for users and computers in a domain environment. Device Manager is a tool that allows managing the hardware devices and drivers on a Windows workstation. System Configuration is a tool that allows modifying the startup options and services on a Windows workstation. None of these tools can directly grant administrator access to a user account. References:<br\/>Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 13 CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam &#8230;, page 103<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(23,this)' id='btn-23' value='See Answer'  \/><input type='hidden' id='questionType23' value='radio' class=''><\/div><div style='display:none' id='question-24'><br \/><div class='question-content'><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.topexamcollection.com\/wp-content\/plugins\/watu\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading ...\" title=\"Loading ...\" \/>&nbsp;Loading &#8230;<\/div><\/div><br \/>\n<input type=\"button\" name=\"action\" onclick=\"Watu.submitResult()\" id=\"action-button\" style=\"margin:0 auto 20px auto;\" value=\"View Results\"  class=\"watu-submit-button\" \/>\n<input type=\"hidden\" name=\"no_ajax\" value=\"0\"><input type=\"hidden\" name=\"quiz_id\" value=\"877\" 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