{"id":434,"date":"2022-07-06T11:30:22","date_gmt":"2022-07-06T11:30:22","guid":{"rendered":"https:\/\/blog.topexamcollection.com\/?p=434"},"modified":"2022-07-06T11:30:22","modified_gmt":"2022-07-06T11:30:22","slug":"get-the-important-preparation-guide-with-adm-261-dumps-q194-q217","status":"publish","type":"post","link":"https:\/\/blog.topexamcollection.com\/ko\/2022\/07\/get-the-important-preparation-guide-with-adm-261-dumps-q194-q217\/","title":{"rendered":"Get The Important Preparation Guide With ADM-261 Dumps [Q194-Q217]"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;434&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;4.5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;4.5\\\/5 - (2 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Get The Important Preparation Guide With ADM-261 Dumps [Q194-Q217]&quot;,&quot;width&quot;:&quot;128&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 128px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            4.5\/5 - (2 votes)    <\/div>\n    <\/div>\n<p><span style=\"color: red;font-size: 18px\"><strong>Get The Important Preparation Guide With ADM-261 Dumps<\/strong><\/span><\/p>\n<p><span style=\"color: red\"><strong>Get Totally Free Updates on ADM-261 Dumps PDF Questions<\/strong><\/span><\/p>\n<div id=\"watu_quiz\" class=\"quiz-area single-page-quiz\">\n<form action=\"\" method=\"post\" class=\"quiz-form \" id=\"quiz-171\" >\n<div class='watu-question' id='question-1'><div class='question-content'><p><strong>NEW QUESTION 194<\/strong><br \/>Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.<br \/>What should be used for migration functionality?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3305' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12872' \/><div class='watu-question-choice'><input type='radio' name='answer-3305[]' id='answer-id-12872' class='answer answer-1 php-answer-label answerof-3305' value='12872' \/>&nbsp;<label for='answer-id-12872' id='answer-label-12872' class='php-answer-label answer label-1'><span class='answer'>Visual Studio Code and change sets<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12873' \/><div class='watu-question-choice'><input type='radio' name='answer-3305[]' id='answer-id-12873' class='answer answer-1 js-answer-label answerof-3305' value='12873' \/>&nbsp;<label for='answer-id-12873' id='answer-label-12873' class='js-answer-label answer label-1'><span class='answer'>Mass Transfer Records,change sets, and Visual Studio Code<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12874' \/><div class='watu-question-choice'><input type='radio' name='answer-3305[]' id='answer-id-12874' class='answer answer-1 js-answer-label answerof-3305' value='12874' \/>&nbsp;<label for='answer-id-12874' id='answer-label-12874' class='js-answer-label answer label-1'><span class='answer'>Visual Workflow, data loader, and Force.com IDE<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12875' \/><div class='watu-question-choice'><input type='radio' name='answer-3305[]' id='answer-id-12875' class='answer answer-1 js-answer-label answerof-3305' value='12875' \/>&nbsp;<label for='answer-id-12875' id='answer-label-12875' class='js-answer-label answer label-1'><span class='answer'>Data loader, change sets, and Force.com Excel Connector<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(1,this)' id='btn-1' value='See Answer'  \/><input type='hidden' id='questionType1' value='radio' class=''><\/div><div class='watu-question' id='question-2'><div class='question-content'><p><strong>NEW QUESTION 195<\/strong><br \/>KCS (knowledge centered support) what is it? Choose 2 Answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3306' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12876' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3306[]' id='answer-id-12876' class='answer answer-2 js-answer-label answerof-3306' value='12876' \/>&nbsp;<label for='answer-id-12876' id='answer-label-12876' class='js-answer-label answer label-2'><span class='answer'>Standard for managing customer support and delivery<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12877' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3306[]' id='answer-id-12877' class='answer answer-2 js-answer-label answerof-3306' value='12877' \/>&nbsp;<label for='answer-id-12877' id='answer-label-12877' class='js-answer-label answer label-2'><span class='answer'>Method for social media management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12878' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3306[]' id='answer-id-12878' class='answer answer-2 php-answer-label answerof-3306' value='12878' \/>&nbsp;<label for='answer-id-12878' id='answer-label-12878' class='php-answer-label answer label-2'><span class='answer'>Share knowledge with the business partners<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12879' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3306[]' id='answer-id-12879' class='answer answer-2 php-answer-label answerof-3306' value='12879' \/>&nbsp;<label for='answer-id-12879' id='answer-label-12879' class='php-answer-label answer label-2'><span class='answer'>Process for creating and maintaining knowledge<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(2,this)' id='btn-2' value='See Answer'  \/><input type='hidden' id='questionType2' value='checkbox' class=''><\/div><div class='watu-question' id='question-3'><div class='question-content'><p><strong>NEW QUESTION 196<\/strong><br \/>Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3307' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12880' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3307[]' id='answer-id-12880' class='answer answer-3 php-answer-label answerof-3307' value='12880' \/>&nbsp;<label for='answer-id-12880' id='answer-label-12880' class='php-answer-label answer label-3'><span class='answer'>AssignArticle types to the Community<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12881' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3307[]' id='answer-id-12881' class='answer answer-3 php-answer-label answerof-3307' value='12881' \/>&nbsp;<label for='answer-id-12881' id='answer-label-12881' class='php-answer-label answer label-3'><span class='answer'>Enable Public Solutions<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12882' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3307[]' id='answer-id-12882' class='answer answer-3 js-answer-label answerof-3307' value='12882' \/>&nbsp;<label for='answer-id-12882' id='answer-label-12882' class='js-answer-label answer label-3'><span class='answer'>Enable Article deliveries<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12883' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3307[]' id='answer-id-12883' class='answer answer-3 php-answer-label answerof-3307' value='12883' \/>&nbsp;<label for='answer-id-12883' id='answer-label-12883' class='php-answer-label answer label-3'><span class='answer'>Publish Articles to external channels<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12884' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3307[]' id='answer-id-12884' class='answer answer-3 js-answer-label answerof-3307' value='12884' \/>&nbsp;<label for='answer-id-12884' id='answer-label-12884' class='js-answer-label answer label-3'><span class='answer'>Configure Content Library permission<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(3,this)' id='btn-3' value='See Answer'  \/><input type='hidden' id='questionType3' value='checkbox' class=''><\/div><div class='watu-question' id='question-4'><div class='question-content'><p><strong>NEW QUESTION 197<\/strong><br \/>Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents&#8217; desktop based on their assigned interaction channels.<br \/>What is the best solution?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3308' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12885' \/><div class='watu-question-choice'><input type='radio' name='answer-3308[]' id='answer-id-12885' class='answer answer-4 js-answer-label answerof-3308' value='12885' \/>&nbsp;<label for='answer-id-12885' id='answer-label-12885' class='js-answer-label answer label-4'><span class='answer'>Createmultiple agent console applications and configure the Iayout based on the user&#8217;s requirements.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12886' \/><div class='watu-question-choice'><input type='radio' name='answer-3308[]' id='answer-id-12886' class='answer answer-4 php-answer-label answerof-3308' value='12886' \/>&nbsp;<label for='answer-id-12886' id='answer-label-12886' class='php-answer-label answer label-4'><span class='answer'>Create multiple Salesforce Console for Service applications and configure them based on user&#8217;s requirements.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12887' \/><div class='watu-question-choice'><input type='radio' name='answer-3308[]' id='answer-id-12887' class='answer answer-4 js-answer-label answerof-3308' value='12887' \/>&nbsp;<label for='answer-id-12887' id='answer-label-12887' class='js-answer-label answer label-4'><span class='answer'>Create case page layouts for each interactionchannel and assign them to different agent profiles.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12888' \/><div class='watu-question-choice'><input type='radio' name='answer-3308[]' id='answer-id-12888' class='answer answer-4 js-answer-label answerof-3308' value='12888' \/>&nbsp;<label for='answer-id-12888' id='answer-label-12888' class='js-answer-label answer label-4'><span class='answer'>Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(4,this)' id='btn-4' value='See Answer'  \/><input type='hidden' id='questionType4' value='radio' class=''><\/div><div class='watu-question' id='question-5'><div class='question-content'><p><strong>NEW QUESTION 198<\/strong><br \/>Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part ofthe solution?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3309' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12889' \/><div class='watu-question-choice'><input type='radio' name='answer-3309[]' id='answer-id-12889' class='answer answer-5 js-answer-label answerof-3309' value='12889' \/>&nbsp;<label for='answer-id-12889' id='answer-label-12889' class='js-answer-label answer label-5'><span class='answer'>An outbound message to a middleware platform to provide map details<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12890' \/><div class='watu-question-choice'><input type='radio' name='answer-3309[]' id='answer-id-12890' class='answer answer-5 php-answer-label answerof-3309' value='12890' \/>&nbsp;<label for='answer-id-12890' id='answer-label-12890' class='php-answer-label answer label-5'><span class='answer'>A mashup integration on the Account page to a third-party mapping service<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12891' \/><div class='watu-question-choice'><input type='radio' name='answer-3309[]' id='answer-id-12891' class='answer answer-5 js-answer-label answerof-3309' value='12891' \/>&nbsp;<label for='answer-id-12891' id='answer-label-12891' class='js-answer-label answer label-5'><span class='answer'>A Web Service call-out that retrieves map details from the backend system<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12892' \/><div class='watu-question-choice'><input type='radio' name='answer-3309[]' id='answer-id-12892' class='answer answer-5 js-answer-label answerof-3309' value='12892' \/>&nbsp;<label for='answer-id-12892' id='answer-label-12892' class='js-answer-label answer label-5'><span class='answer'>A custom tab of type URL that displays a map image of customer location<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(5,this)' id='btn-5' value='See Answer'  \/><input type='hidden' id='questionType5' value='radio' class=''><\/div><div class='watu-question' id='question-6'><div class='question-content'><p><strong>NEW QUESTION 199<\/strong><br \/>Which three are characteristics of Visual Workflow? Choose 3 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3310' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12893' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3310[]' id='answer-id-12893' class='answer answer-6 php-answer-label answerof-3310' value='12893' \/>&nbsp;<label for='answer-id-12893' id='answer-label-12893' class='php-answer-label answer label-6'><span class='answer'>Apex code must be used to update fields in the database.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12894' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3310[]' id='answer-id-12894' class='answer answer-6 php-answer-label answerof-3310' value='12894' \/>&nbsp;<label for='answer-id-12894' id='answer-label-12894' class='php-answer-label answer label-6'><span class='answer'>Elements can be used to pass data to legacy systems.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12895' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3310[]' id='answer-id-12895' class='answer answer-6 js-answer-label answerof-3310' value='12895' \/>&nbsp;<label for='answer-id-12895' id='answer-label-12895' class='js-answer-label answer label-6'><span class='answer'>Apex code must be used to pass data to legacy systems.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12896' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3310[]' id='answer-id-12896' class='answer answer-6 php-answer-label answerof-3310' value='12896' \/>&nbsp;<label for='answer-id-12896' id='answer-label-12896' class='php-answer-label answer label-6'><span class='answer'>Only one version of a flow can be activated at a time.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12897' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3310[]' id='answer-id-12897' class='answer answer-6 js-answer-label answerof-3310' value='12897' \/>&nbsp;<label for='answer-id-12897' id='answer-label-12897' class='js-answer-label answer label-6'><span class='answer'>Elements can be used to update fields in the database.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(6,this)' id='btn-6' value='See Answer'  \/><input type='hidden' id='questionType6' value='checkbox' class=''><\/div><div class='watu-question' id='question-7'><div class='question-content'><p><strong>NEW QUESTION 200<\/strong><br \/>Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3311' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12898' \/><div class='watu-question-choice'><input type='radio' name='answer-3311[]' id='answer-id-12898' class='answer answer-7 js-answer-label answerof-3311' value='12898' \/>&nbsp;<label for='answer-id-12898' id='answer-label-12898' class='js-answer-label answer label-7'><span class='answer'>Create an FAQ article type and configure theenable suggested articles option in support settings.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12899' \/><div class='watu-question-choice'><input type='radio' name='answer-3311[]' id='answer-id-12899' class='answer answer-7 php-answer-label answerof-3311' value='12899' \/>&nbsp;<label for='answer-id-12899' id='answer-label-12899' class='php-answer-label answer label-7'><span class='answer'>Create an FAQ article type and enable the submit articles feature on the case close page layout.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12900' \/><div class='watu-question-choice'><input type='radio' name='answer-3311[]' id='answer-id-12900' class='answer answer-7 js-answer-label answerof-3311' value='12900' \/>&nbsp;<label for='answer-id-12900' id='answer-label-12900' class='js-answer-label answer label-7'><span class='answer'>Define a data category called FAQ and assign category visibility to users in the contact centre role.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12901' \/><div class='watu-question-choice'><input type='radio' name='answer-3311[]' id='answer-id-12901' class='answer answer-7 js-answer-label answerof-3311' value='12901' \/>&nbsp;<label for='answer-id-12901' id='answer-label-12901' class='js-answer-label answer label-7'><span class='answer'>Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(7,this)' id='btn-7' value='See Answer'  \/><input type='hidden' id='questionType7' value='radio' class=''><\/div><div class='watu-question' id='question-8'><div class='question-content'><p><strong>NEW QUESTION 201<\/strong><br \/>Universal containers is in the process of setting up abusiness-to-business (b2b) portal. The company needs to give customers access to service level agreements (SLA) via the portal. Which solution is recommended to accomplish this requirement?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3312' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12902' \/><div class='watu-question-choice'><input type='radio' name='answer-3312[]' id='answer-id-12902' class='answer answer-8 js-answer-label answerof-3312' value='12902' \/>&nbsp;<label for='answer-id-12902' id='answer-label-12902' class='js-answer-label answer label-8'><span class='answer'>Milestones<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12903' \/><div class='watu-question-choice'><input type='radio' name='answer-3312[]' id='answer-id-12903' class='answer answer-8 js-answer-label answerof-3312' value='12903' \/>&nbsp;<label for='answer-id-12903' id='answer-label-12903' class='js-answer-label answer label-8'><span class='answer'>Assets<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12904' \/><div class='watu-question-choice'><input type='radio' name='answer-3312[]' id='answer-id-12904' class='answer answer-8 php-answer-label answerof-3312' value='12904' \/>&nbsp;<label for='answer-id-12904' id='answer-label-12904' class='php-answer-label answer label-8'><span class='answer'>Service contracts<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12905' \/><div class='watu-question-choice'><input type='radio' name='answer-3312[]' id='answer-id-12905' class='answer answer-8 js-answer-label answerof-3312' value='12905' \/>&nbsp;<label for='answer-id-12905' id='answer-label-12905' class='js-answer-label answer label-8'><span class='answer'>Cases<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(8,this)' id='btn-8' value='See Answer'  \/><input type='hidden' id='questionType8' value='radio' class=''><\/div><div class='watu-question' id='question-9'><div class='question-content'><p><strong>NEW QUESTION 202<\/strong><br \/>A contactcenter manager is looking for ways to overall cost per case.<br \/>What Salesforce metrics should the contact center manager evaluate? (Choose 2)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3313' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12906' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3313[]' id='answer-id-12906' class='answer answer-9 php-answer-label answerof-3313' value='12906' \/>&nbsp;<label for='answer-id-12906' id='answer-label-12906' class='php-answer-label answer label-9'><span class='answer'>Average number of activities per case<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12907' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3313[]' id='answer-id-12907' class='answer answer-9 php-answer-label answerof-3313' value='12907' \/>&nbsp;<label for='answer-id-12907' id='answer-label-12907' class='php-answer-label answer label-9'><span class='answer'>Average number of articles attached to a case<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12908' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3313[]' id='answer-id-12908' class='answer answer-9 js-answer-label answerof-3313' value='12908' \/>&nbsp;<label for='answer-id-12908' id='answer-label-12908' class='js-answer-label answer label-9'><span class='answer'>Total number ofcases by origin<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12909' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3313[]' id='answer-id-12909' class='answer answer-9 js-answer-label answerof-3313' value='12909' \/>&nbsp;<label for='answer-id-12909' id='answer-label-12909' class='js-answer-label answer label-9'><span class='answer'>Average customer satisfaction score by case<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(9,this)' id='btn-9' value='See Answer'  \/><input type='hidden' id='questionType9' value='checkbox' class=''><\/div><div class='watu-question' id='question-10'><div class='question-content'><p><strong>NEW QUESTION 203<\/strong><br \/>At Universal Containers, a support agent dedicated to one customer regularly handles complex integration-related cases. In these cases, the agent collaborates with Universal Containers product development team and the client&#8217;s system integration. What would the consultant recommend to expedite the handling of thesecases?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3314' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12910' \/><div class='watu-question-choice'><input type='radio' name='answer-3314[]' id='answer-id-12910' class='answer answer-10 js-answer-label answerof-3314' value='12910' \/>&nbsp;<label for='answer-id-12910' id='answer-label-12910' class='js-answer-label answer label-10'><span class='answer'>Build a repository of Knowledge articles related to integration and share it with the customer.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12911' \/><div class='watu-question-choice'><input type='radio' name='answer-3314[]' id='answer-id-12911' class='answer answer-10 js-answer-label answerof-3314' value='12911' \/>&nbsp;<label for='answer-id-12911' id='answer-label-12911' class='js-answer-label answer label-10'><span class='answer'>Enable Chatter case feed and add product development team members to the case team.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12912' \/><div class='watu-question-choice'><input type='radio' name='answer-3314[]' id='answer-id-12912' class='answer answer-10 js-answer-label answerof-3314' value='12912' \/>&nbsp;<label for='answer-id-12912' id='answer-label-12912' class='js-answer-label answer label-10'><span class='answer'>Create a related child case and assign the child case tothe product development team.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12913' \/><div class='watu-question-choice'><input type='radio' name='answer-3314[]' id='answer-id-12913' class='answer answer-10 php-answer-label answerof-3314' value='12913' \/>&nbsp;<label for='answer-id-12913' id='answer-label-12913' class='php-answer-label answer label-10'><span class='answer'>Create a private Chatter group with customers and invite key individuals to join the group.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(10,this)' id='btn-10' value='See Answer'  \/><input type='hidden' id='questionType10' value='radio' class=''><\/div><div class='watu-question' id='question-11'><div class='question-content'><p><strong>NEW QUESTION 204<\/strong><br \/>Support Managers have requested the ability to provide real-time feedback to Agents duringcustomer chat sessions.<br \/>What feature should a consultant configure to meet this requirement?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3315' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12914' \/><div class='watu-question-choice'><input type='radio' name='answer-3315[]' id='answer-id-12914' class='answer answer-11 js-answer-label answerof-3315' value='12914' \/>&nbsp;<label for='answer-id-12914' id='answer-label-12914' class='js-answer-label answer label-11'><span class='answer'>Push Notifications<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12915' \/><div class='watu-question-choice'><input type='radio' name='answer-3315[]' id='answer-id-12915' class='answer answer-11 js-answer-label answerof-3315' value='12915' \/>&nbsp;<label for='answer-id-12915' id='answer-label-12915' class='js-answer-label answer label-11'><span class='answer'>Case Feed<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12916' \/><div class='watu-question-choice'><input type='radio' name='answer-3315[]' id='answer-id-12916' class='answer answer-11 php-answer-label answerof-3315' value='12916' \/>&nbsp;<label for='answer-id-12916' id='answer-label-12916' class='php-answer-label answer label-11'><span class='answer'>Omni-channel Supervisor<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12917' \/><div class='watu-question-choice'><input type='radio' name='answer-3315[]' id='answer-id-12917' class='answer answer-11 js-answer-label answerof-3315' value='12917' \/>&nbsp;<label for='answer-id-12917' id='answer-label-12917' class='js-answer-label answer label-11'><span class='answer'>Next Best Actions<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(11,this)' id='btn-11' value='See Answer'  \/><input type='hidden' id='questionType11' value='radio' class=''><\/div><div class='watu-question' id='question-12'><div class='question-content'><p><strong>NEW QUESTION 205<\/strong><br \/>A contact center was unable to assign cases by case type before service was implemented, the director support needs to know which metrics to examine to determine whether the newly set up assignment rules are assigning a similar number of cases to each agent. Which metric should be recommended? Choose 2 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3316' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12918' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3316[]' id='answer-id-12918' class='answer answer-12 php-answer-label answerof-3316' value='12918' \/>&nbsp;<label for='answer-id-12918' id='answer-label-12918' class='php-answer-label answer label-12'><span class='answer'>Number of cases created sorted by order<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12919' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3316[]' id='answer-id-12919' class='answer answer-12 php-answer-label answerof-3316' value='12919' \/>&nbsp;<label for='answer-id-12919' id='answer-label-12919' class='php-answer-label answer label-12'><span class='answer'>Number of cases by type by owner<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12920' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3316[]' id='answer-id-12920' class='answer answer-12 js-answer-label answerof-3316' value='12920' \/>&nbsp;<label for='answer-id-12920' id='answer-label-12920' class='js-answer-label answer label-12'><span class='answer'>Number of cases in each status<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12921' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3316[]' id='answer-id-12921' class='answer answer-12 js-answer-label answerof-3316' value='12921' \/>&nbsp;<label for='answer-id-12921' id='answer-label-12921' class='js-answer-label answer label-12'><span class='answer'>Number of solutions created per agent<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(12,this)' id='btn-12' value='See Answer'  \/><input type='hidden' id='questionType12' value='checkbox' class=''><\/div><div class='watu-question' id='question-13'><div class='question-content'><p><strong>NEW QUESTION 206<\/strong><br \/>A Company sells two products, each with its own maintenance schedule.<br \/>Which feature should a consultant recommend implementing to meet this requirement?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3317' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12922' \/><div class='watu-question-choice'><input type='radio' name='answer-3317[]' id='answer-id-12922' class='answer answer-13 js-answer-label answerof-3317' value='12922' \/>&nbsp;<label for='answer-id-12922' id='answer-label-12922' class='js-answer-label answer label-13'><span class='answer'>Lightning Service Console<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12923' \/><div class='watu-question-choice'><input type='radio' name='answer-3317[]' id='answer-id-12923' class='answer answer-13 js-answer-label answerof-3317' value='12923' \/>&nbsp;<label for='answer-id-12923' id='answer-label-12923' class='js-answer-label answer label-13'><span class='answer'>An AppExchange Solution<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12924' \/><div class='watu-question-choice'><input type='radio' name='answer-3317[]' id='answer-id-12924' class='answer answer-13 php-answer-label answerof-3317' value='12924' \/>&nbsp;<label for='answer-id-12924' id='answer-label-12924' class='php-answer-label answer label-13'><span class='answer'>Field Service Lightning<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12925' \/><div class='watu-question-choice'><input type='radio' name='answer-3317[]' id='answer-id-12925' class='answer answer-13 js-answer-label answerof-3317' value='12925' \/>&nbsp;<label for='answer-id-12925' id='answer-label-12925' class='js-answer-label answer label-13'><span class='answer'>Customer Community<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(13,this)' id='btn-13' value='See Answer'  \/><input type='hidden' id='questionType13' value='radio' class=''><\/div><div class='watu-question' id='question-14'><div class='question-content'><p><strong>NEW QUESTION 207<\/strong><br \/>Universal Containers wants to track customer satisfaction (CSAT). Which solution will automate the process for support agents to survey customers when cases are closed?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3318' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12926' \/><div class='watu-question-choice'><input type='radio' name='answer-3318[]' id='answer-id-12926' class='answer answer-14 js-answer-label answerof-3318' value='12926' \/>&nbsp;<label for='answer-id-12926' id='answer-label-12926' class='js-answer-label answer label-14'><span class='answer'>Enable the case survey object for the customer portal<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12927' \/><div class='watu-question-choice'><input type='radio' name='answer-3318[]' id='answer-id-12927' class='answer answer-14 php-answer-label answerof-3318' value='12927' \/>&nbsp;<label for='answer-id-12927' id='answer-label-12927' class='php-answer-label answer label-14'><span class='answer'>Utilize an AppExchange package to handle customer surveys<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12928' \/><div class='watu-question-choice'><input type='radio' name='answer-3318[]' id='answer-id-12928' class='answer answer-14 js-answer-label answerof-3318' value='12928' \/>&nbsp;<label for='answer-id-12928' id='answer-label-12928' class='js-answer-label answer label-14'><span class='answer'>Create a validation rule for case survey email templates<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12929' \/><div class='watu-question-choice'><input type='radio' name='answer-3318[]' id='answer-id-12929' class='answer answer-14 js-answer-label answerof-3318' value='12929' \/>&nbsp;<label for='answer-id-12929' id='answer-label-12929' class='js-answer-label answer label-14'><span class='answer'>Modify the user interface settings for the case survey sidebar<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(14,this)' id='btn-14' value='See Answer'  \/><input type='hidden' id='questionType14' value='radio' class=''><\/div><div class='watu-question' id='question-15'><div class='question-content'><p><strong>NEW QUESTION 208<\/strong><br \/>Universal Containers needs to customize Salesforce to improve itsSupport Agents&#8217; experience so they can work more efficiently.<br \/>Which two features requires Service Cloud?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3319' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12930' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3319[]' id='answer-id-12930' class='answer answer-15 js-answer-label answerof-3319' value='12930' \/>&nbsp;<label for='answer-id-12930' id='answer-label-12930' class='js-answer-label answer label-15'><span class='answer'>Open multiple case records as tabs and sub tabs<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12931' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3319[]' id='answer-id-12931' class='answer answer-15 php-answer-label answerof-3319' value='12931' \/>&nbsp;<label for='answer-id-12931' id='answer-label-12931' class='php-answer-label answer label-15'><span class='answer'>Unique page layouts for each Case Record Type<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12932' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3319[]' id='answer-id-12932' class='answer answer-15 js-answer-label answerof-3319' value='12932' \/>&nbsp;<label for='answer-id-12932' id='answer-label-12932' class='js-answer-label answer label-15'><span class='answer'>Utility Bar<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12933' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3319[]' id='answer-id-12933' class='answer answer-15 php-answer-label answerof-3319' value='12933' \/>&nbsp;<label for='answer-id-12933' id='answer-label-12933' class='php-answer-label answer label-15'><span class='answer'>Access to Knowledge Articles<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(15,this)' id='btn-15' value='See Answer'  \/><input type='hidden' id='questionType15' value='checkbox' class=''><\/div><div class='watu-question' id='question-16'><div class='question-content'><p><strong>NEW QUESTION 209<\/strong><br \/>Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embedcustomer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3320' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12934' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3320[]' id='answer-id-12934' class='answer answer-16 js-answer-label answerof-3320' value='12934' \/>&nbsp;<label for='answer-id-12934' id='answer-label-12934' class='js-answer-label answer label-16'><span class='answer'>Salesforce Knowledgebase<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12935' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3320[]' id='answer-id-12935' class='answer answer-16 js-answer-label answerof-3320' value='12935' \/>&nbsp;<label for='answer-id-12935' id='answer-label-12935' class='js-answer-label answer label-16'><span class='answer'>Chatter Groups<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12936' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3320[]' id='answer-id-12936' class='answer answer-16 php-answer-label answerof-3320' value='12936' \/>&nbsp;<label for='answer-id-12936' id='answer-label-12936' class='php-answer-label answer label-16'><span class='answer'>Field Service Lightning<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12937' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3320[]' id='answer-id-12937' class='answer answer-16 php-answer-label answerof-3320' value='12937' \/>&nbsp;<label for='answer-id-12937' id='answer-label-12937' class='php-answer-label answer label-16'><span class='answer'>Service Cloud SOS<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(16,this)' id='btn-16' value='See Answer'  \/><input type='hidden' id='questionType16' value='checkbox' class=''><\/div><div class='watu-question' id='question-17'><div class='question-content'><p><strong>NEW QUESTION 210<\/strong><br \/>Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact center manager analyze? Choose 3 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3321' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12938' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3321[]' id='answer-id-12938' class='answer answer-17 php-answer-label answerof-3321' value='12938' \/>&nbsp;<label for='answer-id-12938' id='answer-label-12938' class='php-answer-label answer label-17'><span class='answer'>Number of open cases per day<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12939' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3321[]' id='answer-id-12939' class='answer answer-17 js-answer-label answerof-3321' value='12939' \/>&nbsp;<label for='answer-id-12939' id='answer-label-12939' class='js-answer-label answer label-17'><span class='answer'>Number of new customersadded<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12940' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3321[]' id='answer-id-12940' class='answer answer-17 js-answer-label answerof-3321' value='12940' \/>&nbsp;<label for='answer-id-12940' id='answer-label-12940' class='js-answer-label answer label-17'><span class='answer'>Number of closed cases on first call<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12941' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3321[]' id='answer-id-12941' class='answer answer-17 php-answer-label answerof-3321' value='12941' \/>&nbsp;<label for='answer-id-12941' id='answer-label-12941' class='php-answer-label answer label-17'><span class='answer'>Average number of days to close cases<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12942' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3321[]' id='answer-id-12942' class='answer answer-17 php-answer-label answerof-3321' value='12942' \/>&nbsp;<label for='answer-id-12942' id='answer-label-12942' class='php-answer-label answer label-17'><span class='answer'>Number of cases escalated<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(17,this)' id='btn-17' value='See Answer'  \/><input type='hidden' id='questionType17' value='checkbox' class=''><\/div><div class='watu-question' id='question-18'><div class='question-content'><p><strong>NEW QUESTION 211<\/strong><br \/>Universal Containers needs to ensure itis staffing enough agents to answer calls at times of peak volume. In addition, the company needs to report on the metric listed below.<br \/>* Average handle time (AHT)<br \/>* Adherence to service level agreements (SLAs)<br \/>Which data source would Universal Containersneed in order to gather this information? Choose 3 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3322' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12943' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3322[]' id='answer-id-12943' class='answer answer-18 php-answer-label answerof-3322' value='12943' \/>&nbsp;<label for='answer-id-12943' id='answer-label-12943' class='php-answer-label answer label-18'><span class='answer'>Automatic Call Distributor (ACD)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12944' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3322[]' id='answer-id-12944' class='answer answer-18 js-answer-label answerof-3322' value='12944' \/>&nbsp;<label for='answer-id-12944' id='answer-label-12944' class='js-answer-label answer label-18'><span class='answer'>Entitlements<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12945' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3322[]' id='answer-id-12945' class='answer answer-18 php-answer-label answerof-3322' value='12945' \/>&nbsp;<label for='answer-id-12945' id='answer-label-12945' class='php-answer-label answer label-18'><span class='answer'>Workflow Management (WFM)<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12946' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3322[]' id='answer-id-12946' class='answer answer-18 js-answer-label answerof-3322' value='12946' \/>&nbsp;<label for='answer-id-12946' id='answer-label-12946' class='js-answer-label answer label-18'><span class='answer'>Chat log history<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12947' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3322[]' id='answer-id-12947' class='answer answer-18 js-answer-label answerof-3322' value='12947' \/>&nbsp;<label for='answer-id-12947' id='answer-label-12947' class='js-answer-label answer label-18'><span class='answer'>Interactive Voice Response (IVR)<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(18,this)' id='btn-18' value='See Answer'  \/><input type='hidden' id='questionType18' value='checkbox' class=''><\/div><div class='watu-question' id='question-19'><div class='question-content'><p><strong>NEW QUESTION 212<\/strong><br \/>A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3323' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12948' \/><div class='watu-question-choice'><input type='radio' name='answer-3323[]' id='answer-id-12948' class='answer answer-19 js-answer-label answerof-3323' value='12948' \/>&nbsp;<label for='answer-id-12948' id='answer-label-12948' class='js-answer-label answer label-19'><span class='answer'>Last modified date and frequent search terms<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12949' \/><div class='watu-question-choice'><input type='radio' name='answer-3323[]' id='answer-id-12949' class='answer answer-19 php-answer-label answerof-3323' value='12949' \/>&nbsp;<label for='answer-id-12949' id='answer-label-12949' class='php-answer-label answer label-19'><span class='answer'>Last modified date and number of recent article views<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12950' \/><div class='watu-question-choice'><input type='radio' name='answer-3323[]' id='answer-id-12950' class='answer answer-19 js-answer-label answerof-3323' value='12950' \/>&nbsp;<label for='answer-id-12950' id='answer-label-12950' class='js-answer-label answer label-19'><span class='answer'>Original creation date and average rating of articles<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12951' \/><div class='watu-question-choice'><input type='radio' name='answer-3323[]' id='answer-id-12951' class='answer answer-19 js-answer-label answerof-3323' value='12951' \/>&nbsp;<label for='answer-id-12951' id='answer-label-12951' class='js-answer-label answer label-19'><span class='answer'>Original creation date and total number of article views<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(19,this)' id='btn-19' value='See Answer'  \/><input type='hidden' id='questionType19' value='radio' class=''><\/div><div class='watu-question' id='question-20'><div class='question-content'><p><strong>NEW QUESTION 213<\/strong><br \/>Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meet this requirement? Choose 2 answers.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3324' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12952' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3324[]' id='answer-id-12952' class='answer answer-20 js-answer-label answerof-3324' value='12952' \/>&nbsp;<label for='answer-id-12952' id='answer-label-12952' class='js-answer-label answer label-20'><span class='answer'>Enable service contracts and entitlements.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12953' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3324[]' id='answer-id-12953' class='answer answer-20 js-answer-label answerof-3324' value='12953' \/>&nbsp;<label for='answer-id-12953' id='answer-label-12953' class='js-answer-label answer label-20'><span class='answer'>Implement Salesforce Console for Service to support agents.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12954' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3324[]' id='answer-id-12954' class='answer answer-20 php-answer-label answerof-3324' value='12954' \/>&nbsp;<label for='answer-id-12954' id='answer-label-12954' class='php-answer-label answer label-20'><span class='answer'>Leverage Live Agent for web-based chat.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12955' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3324[]' id='answer-id-12955' class='answer answer-20 php-answer-label answerof-3324' value='12955' \/>&nbsp;<label for='answer-id-12955' id='answer-label-12955' class='php-answer-label answer label-20'><span class='answer'>Implement Salesforce Knowledge on a portal.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(20,this)' id='btn-20' value='See Answer'  \/><input type='hidden' id='questionType20' value='checkbox' class=''><\/div><div class='watu-question' id='question-21'><div class='question-content'><p><strong>NEW QUESTION 214<\/strong><br \/>What are two design considerations for a Live Agent implementation? Choose 2 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3325' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12956' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3325[]' id='answer-id-12956' class='answer answer-21 php-answer-label answerof-3325' value='12956' \/>&nbsp;<label for='answer-id-12956' id='answer-label-12956' class='php-answer-label answer label-21'><span class='answer'>ChatVisitor Browser<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12957' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3325[]' id='answer-id-12957' class='answer answer-21 js-answer-label answerof-3325' value='12957' \/>&nbsp;<label for='answer-id-12957' id='answer-label-12957' class='js-answer-label answer label-21'><span class='answer'>Chat Window Title<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12958' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3325[]' id='answer-id-12958' class='answer answer-21 js-answer-label answerof-3325' value='12958' \/>&nbsp;<label for='answer-id-12958' id='answer-label-12958' class='js-answer-label answer label-21'><span class='answer'>Chat Character Limit<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12959' \/><div class='watu-question-choice'><input type='checkbox' name='answer-3325[]' id='answer-id-12959' class='answer answer-21 php-answer-label answerof-3325' value='12959' \/>&nbsp;<label for='answer-id-12959' id='answer-label-12959' class='php-answer-label answer label-21'><span class='answer'>Idle Connection Timeout<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(21,this)' id='btn-21' value='See Answer'  \/><input type='hidden' id='questionType21' value='checkbox' class=''><\/div><div class='watu-question' id='question-22'><div class='question-content'><p><strong>NEW QUESTION 215<\/strong><br \/>SLA says agent must respond within one hour, or if marked &#8220;urgent&#8221;, resolve within one day. How can this best be achieved?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3326' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12960' \/><div class='watu-question-choice'><input type='radio' name='answer-3326[]' id='answer-id-12960' class='answer answer-22 php-answer-label answerof-3326' value='12960' \/>&nbsp;<label for='answer-id-12960' id='answer-label-12960' class='php-answer-label answer label-22'><span class='answer'>Use entitlements to define a process and milestones<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12961' \/><div class='watu-question-choice'><input type='radio' name='answer-3326[]' id='answer-id-12961' class='answer answer-22 js-answer-label answerof-3326' value='12961' \/>&nbsp;<label for='answer-id-12961' id='answer-label-12961' class='js-answer-label answer label-22'><span class='answer'>Use case teams to close<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12962' \/><div class='watu-question-choice'><input type='radio' name='answer-3326[]' id='answer-id-12962' class='answer answer-22 js-answer-label answerof-3326' value='12962' \/>&nbsp;<label for='answer-id-12962' id='answer-label-12962' class='js-answer-label answer label-22'><span class='answer'>Use escalation rules<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(22,this)' id='btn-22' value='See Answer'  \/><input type='hidden' id='questionType22' value='radio' class=''><\/div><div class='watu-question' id='question-23'><div class='question-content'><p><strong>NEW QUESTION 216<\/strong><br \/>Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier land know how far Tier l had progressed in troubleshooting?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3327' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12963' \/><div class='watu-question-choice'><input type='radio' name='answer-3327[]' id='answer-id-12963' class='answer answer-23 js-answer-label answerof-3327' value='12963' \/>&nbsp;<label for='answer-id-12963' id='answer-label-12963' class='js-answer-label answer label-23'><span class='answer'>Service Console Macros<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12964' \/><div class='watu-question-choice'><input type='radio' name='answer-3327[]' id='answer-id-12964' class='answer answer-23 php-answer-label answerof-3327' value='12964' \/>&nbsp;<label for='answer-id-12964' id='answer-label-12964' class='php-answer-label answer label-23'><span class='answer'>Lightning Guided Engagement<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12965' \/><div class='watu-question-choice'><input type='radio' name='answer-3327[]' id='answer-id-12965' class='answer answer-23 js-answer-label answerof-3327' value='12965' \/>&nbsp;<label for='answer-id-12965' id='answer-label-12965' class='js-answer-label answer label-23'><span class='answer'>Path for Cases<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12966' \/><div class='watu-question-choice'><input type='radio' name='answer-3327[]' id='answer-id-12966' class='answer answer-23 js-answer-label answerof-3327' value='12966' \/>&nbsp;<label for='answer-id-12966' id='answer-label-12966' class='js-answer-label answer label-23'><span class='answer'>Lightning Flow Component<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(23,this)' id='btn-23' value='See Answer'  \/><input type='hidden' id='questionType23' value='radio' class=''><\/div><div class='watu-question' id='question-24'><div class='question-content'><p><strong>NEW QUESTION 217<\/strong><br \/>Universal containers contact center is experiencing increased call volumes due to a growing product portfolio.What is the recommended strategy to allow the contact center to handle the increased customer inquiries more efficiently? (choose 1 answer)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='3328' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12967' \/><div class='watu-question-choice'><input type='radio' name='answer-3328[]' id='answer-id-12967' class='answer answer-24 js-answer-label answerof-3328' value='12967' \/>&nbsp;<label for='answer-id-12967' id='answer-label-12967' class='js-answer-label answer label-24'><span class='answer'>Hire contact center representatives that specialize in each of the product categories.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12968' \/><div class='watu-question-choice'><input type='radio' name='answer-3328[]' id='answer-id-12968' class='answer answer-24 js-answer-label answerof-3328' value='12968' \/>&nbsp;<label for='answer-id-12968' id='answer-label-12968' class='js-answer-label answer label-24'><span class='answer'>Make contact center representatives accessible 24\/7 to distribute the call volume.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12969' \/><div class='watu-question-choice'><input type='radio' name='answer-3328[]' id='answer-id-12969' class='answer answer-24 js-answer-label answerof-3328' value='12969' \/>&nbsp;<label for='answer-id-12969' id='answer-label-12969' class='js-answer-label answer label-24'><span class='answer'>Redirect users from the company site to social media forums about the products.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='12970' \/><div class='watu-question-choice'><input type='radio' name='answer-3328[]' id='answer-id-12970' class='answer answer-24 php-answer-label answerof-3328' value='12970' \/>&nbsp;<label for='answer-id-12970' id='answer-label-12970' class='php-answer-label answer label-24'><span class='answer'>Make knowledge base articles and community answers accessible on 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