Q43. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Q44. Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

Q45. Which Genesys Cloud CX feature helps reduce wait time for each call?

Q46. Which of the following statements is NOT true regarding numbering plan?

Q47. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Q48. To assign extensions to users, you must first __________.

Q49. How do you represent your organization when you contact the Genesys Cloud CX support team?

Q50. Genesys Cloud CX Voice is __________.

Q51. Unused reports need to be disabled manually to prevent unnecessary load on the system.

Q52. You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

Q53. Unused reports need to be disabled manually to prevent unnecessary load on the system.

Q54. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

Q55. Which of the following Edge feature contains the built-in remote survivability mode?

Q56. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Q57. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Q58. Which of following file formats are available to export a report? (Choose three.)

Q59. Select all the question types available while creating an Evaluation Form. (Choose three.)

Q60. Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)

Q61. All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Q62. Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

Q63. Select all the question types available while creating an Evaluation Form. (Choose three.)

Q64. You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

Q65. Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?