Pass Your 1Z0-1064-26 Exam at the First Try with 100% Real Exam Questions [Q30-Q49]

July 17, 2026 admin 0 Comments

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Pass Your 1Z0-1064-26 Exam at the First Try with 100% Real Exam Questions

New Oracle 1Z0-1064-26 Dumps & Questions Updated on 2026

Q30. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

You can modify the workflow to update field values within the SR object.

You can generate tasks for the SR object from the workflow.

You must make the changes using the Page Composer tool.

You will be required to code any new workflow actions in Groovy.

You can send an e-mail notification to specified recipients.

You can define the workflow to run when certain fields of the SR object are changed.

Q31. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

It does not require matching passwords between Engagement Cloud and DCS.

It is configured exclusively via the Engagement Cloud Security Console.

It enables anonymous users to search the DCS knowledge base.

It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Q32. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

VBCS is a visual development tool for creating applications in DCS.

DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

DCS is a visual development tool for creating applications in VBCS.

Q33. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer’s requirement?

Make them available to external users by giving them access to the internal “My Knowledge” page.

Make them available externally to customers via My Digital Customer Service (DCS).

Make them available to employees and agents via My Knowledge.

Make them available internally to agents as part of the Service Request Knowledge Panel.

Make them available for users with the “Knowledge Analyst” and “Knowledge Manager” roles only.

Q34. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

Multiple users cannot use your sandbox at the same time.

You can set a second sandbox as Active at the same time in order to begin working on another new object.

Your changes won’t be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Your changes are isolated and do not impact other users’ configuration environments or the production environment.

Q35. You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.
Which is the correct first action in configuring “My Knowledge”?

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

Use the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to “Yes”.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to “Yes”.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

Use the task “Manage Service Request knowledge Profile Options”, search for the “SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

Q36. Which option describes the automated page presentation for incoming calls?

a feature that displays a caller-appropriate application page based on your customer’s native language when you answer your phone

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

Q37. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

Object triggers

Templates

Business objects

Languages

Object workflows

Pages

Themes

UI components

Q38. Which three subobject functions are included in the REST API for Service Requests (SRs)?

Update SR reference

Update resource manager

Delete activity

Update resource member

Delete message

Q39. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

You have not enabled the Computer Telephony Integration (CTI) service.

The only toolbar enabled is the default one, and you must configure at least two.

You did not enable the vertical toolbar which is required, while the horizontal is optional.

The signed-in user does not have the appropriate access privileges to a toolbar.

You entered a toolbar height that is not more than 70 pixels.

Q40. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

A floating toolbar notification center can be configured, that is present all the time in the agent’s screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

Q41. Identify the sequence of steps you must follow to disable the Service Communication channels.

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Q42. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

Modify the default values in the Capacity fields for the channels.

Select the Manage Capacities task.

In the Work Assignments section, modify the default value in the Capacity field to a new value.

In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Q43. Which two steps are needed to create a new business object in Digital Customer Service?

Assign the new business object to a new component.

Assign object access roles to an administrative user.

Map a Visual Builder Cloud Service business object to the object API.

Assign the new business object to a page.

Q44. Which two options are true about reporting on milestones?

No standard reports on milestones are provided.

An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Administrator-defined milestone data is not included in Analytics.

Q45. In which three situations can default coverage be applied?

globally, to all service requests that do not have any other coverage

for a specific SR category

for a specific SR status

for a specific period of time

to a specific customer account

Q46. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Q47. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

There are no specific e-mail tasks available.

The environment was not provisioned correctly and the service module is missing.

The team members don’t have the Email Administrator Role provisioned.

The team members have not established the e-mail feature on the Offerings page.

Q48. Which two keyboard shortcuts can be modified?

Create Service Request

Cancel

Save and Continue

Save and Close

Q49. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

Sales opportunities

Notes