New (2022) SAP C-C4H520-02 Exam Dumps [Q11-Q27]

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New (2022) SAP C-C4H520-02 Exam Dumps

Best Way To Study For SAP C-C4H520-02 Exam Brilliant C-C4H520-02 Exam Questions PDF

QUESTION 11
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

The dispatcher needs to release the assignment

The activity has to be assigned to the technician

The service call needs to be assigned

The activity needs to be in status finished

QUESTION 12
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.

When you need to set up a meeting with a customer

When you need to record a problem for a customer

When you need to send an Engineer to the customer

When you need to plan an Appointment at the Customer

QUESTION 13
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.

In Mobile Application when executing an activity

In Field Service Management Crowd service when dispatching a call

In the Web Application when planning a Service

In Customer Self-Service when submitting a self-service request

QUESTION 14
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.

BackOffice Administrator

Field Coordinator

Service Engineer

End Customer

QUESTION 15
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.

Edit Smartform Templates

Perform System Monitoring

Maintain Session Configuration

Define Service workflows

QUESTION 16
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

Release Assignments

Enter materials used

Create Technician Skills

Define Core hours.

QUESTION 17
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.

Allowance of Two-factor Authentication with password and defined hardware

AI-Powered platform to foster customer experience

Knowledge base access for customers and employees via Self Service Portal

Encryption of all data stored in the cloud (AES 256bit)

Automated timeout if the application is NOT actively used for a certain time

QUESTION 18
How would a field service technician update the service assignment Status? Choose the correct answer.

By opening the Service assignments.

By navigating to the address on the Service assignments.

By Setting the relevant workflow step

By adding a checklist

QUESTION 19
Which web service is used when integrating FSM? Choose the correct answer.

REST

SOAP

XML-RPC

R2D2

QUESTION 20
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.

From the Effort menu by selecting the activity object type

From the activity record after the workflow steps is set to finished

From the Equipment menu after checkout

From the activity menu by creating a manual entry

From the Homepage menu by creating a manual entry

QUESTION 21
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.

Create a follow up activity from the Smart form page

Create a follow up activity from the Expenses page

Create a follow up activity from the Efforts page

Create a follow up activity from within the Service call.

QUESTION 22
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

Query

DTO (Data Transfer Object)

Object Type

Sample Chart

QUESTION 23
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.

Time Slots

Activity

Service Call

Service Contract

QUESTION 24
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Use Pre-assembled queries

Import Report Templates

Use Pre-assembled Reports

Import Queries

QUESTION 25
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.

Sample Chart

Chart Type

Chart Title

Chart Category

Visualization Type

QUESTION 26
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.

Check and approve partner documents

Review partner details

Check skills and certifications

Accept service calls

Plan service calls

QUESTION 27
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.

Use a checklist

Use a workflow

Use a Business Rule

Use a Filter

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SAP C-C4H520-02 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain the entire end to end execution steps starting from consumer self-service Mobile SAP Field Service Management application
Topic 2	Know the basic features of administartion modules and where to access company settings Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes
Topic 3	Explain all the components of Master Data Managment Master Data Management Business rules and permission settings
Topic 4	Describe how SAP Fiend Service Management fits into SAP Service Cloud Explain the features of mobile Field Service Management application
Topic 5	Administration: Permissions and Configurations Smartforms Workforce management Analytics and Reports

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C-C4H520-02 Practice Tests

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New (2022) SAP C-C4H520-02 Exam Dumps [Q11-Q27]

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