C-FSM-2211 Exam Dumps Pass with Updated 2024 Certified Exam Questions [Q24-Q46]

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C-FSM-2211 Exam Dumps Pass with Updated 2024 Certified Exam Questions

C-FSM-2211 Exam Questions – Real & Updated Questions PDF

SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Know the main architectural components as well as the basic features of the administration module Explain the entire end-to-end execution steps starting from consumer self-service
Topic 2	Outline the use cases of Smartforms and how to create and use them Explain the basic concepts of integration between SAP Field Service Management
Topic 3	Explain the basic concept of Crowd service Explain the features of mobile Field Service Management application and know how to accept
Topic 4	Explain where to find analytic reports in SAP Field Service Management Outline the features of Planning and Dispatching and know how to create and assign a service call
Topic 5	Mobile SAP Field Service Management application Know the advantages of using business rules and how to apply them for different use cases

Q24. Where can service workflow steps be used in SAP Field Service Management?

In customer self-service when submitting a self-service request

In the Web application when planning a service

In the mobile application when executing an activity

In SAP Crowd Service when dispatching a service call

Q25. For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Customer feedback management

Mobile service execution

Workforce management

Ticket and case creation

Q26. Which functionalities does the data sync rule enable for mobile application? Note: There are 2 correct answers to this question.

Controls the information stored in offline mode

Decreases application memory usage

Increases security measures

Stores data in the native device cloud storage

Q27. How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

You can standardize service process flows.

You can configure execution checkpoints.

You can improve the link between back office and field.

You can trigger actions based on standard system events.

You can provide a predefined script for service execution.

Q28. What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

Condition

Notification

Frequency

Order

Q29. Which report template can you use to visualize the time, material, and expenses linked to an activity?

Checklist

Service Call

Service Checkout

Time and Material Journal

Q30. Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

A report that references 21 different DTOs

A service call summary for the week that returns 1000 records

A nightly activity list report generated via business rules that executes in 250 seconds

A spare parts list that has 1500 pages

Q31. What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

Set Status to Finished

Edit Reserved material

Approve EMME

Set Status to technically complete

Q32. The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

Series

Picker

Attachments

Drop-down list

Q33. Which of the following are valid statuses for Smartform?

New, Editing, Archived

New, Editing, Released

Editing, Deactivated, Released

Editing, Translation, Closed

Q34. Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

Import data from external systems.

Manage master data in an ERP system.

Export data for backup and archiving.

Query data for reporting purposes.

Create new data object records.

Q35. What is SAP’s approach to integrating SAP S/4HANA Service with SAP Field Service Management?

On-premise-based using the SAP CRM middleware

Cloud-based using SAP Cloud Platform Integration

On-premise-based using SAP Process Integration

Cloud-based using the FSM Cloud Connector

Q36. What does a report template contain?
Note: There are 3 correct answers to this question.

Output Templates

Images

Style Files

Integration files

Translation Files

Q37. What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

Crowd workers can reschedule assignments within a set time frame

Intelligent scheduling to determine the best qualified technician

Configurable onboarding platform to invite partners

Crowd workers can accept or reject assignments within a set time frame

Automatic determination of activity effort and materials consumed

Q38. You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

Click on the navigation icon within the service call.

Click on the navigation icon within the home page.

Click on the navigation icon within the activity.

Click on the navigation icon within the equipment.

Q39. Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service?
Note: There are 3 correct answers to this question.

Review and close assignments.

Accept an assignment.

Review company certificates.

Approve technician skills.

Q40. You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?

The equipment does NOT have Moment-Sets.

The equipment does NOT have an external ID.

The equipment is reported as Operational.

The equipment has NO previous history.

Q41. You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.

Update

Create

Delete

Read

Q42. What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

Service Contract

Service call

Equipment Item

Activity

Q43. For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.

When you need to set up a meeting with the customer

When you need to record a problem for the customer

When you need to plan an appointment at the customer

When you need to send an engineer to the customer

Q44. Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.

Workflow assignments

Moment-sets

Branding

QR Codes

Q45. Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

Text Input, Picker, Series, Attachment

Text Input, Picker, Status, Series