[2025] Pass Salesforce Health-Cloud-Accredited-Professional Exam Updated 110 Questions [Q58-Q81]

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[2025] Pass Salesforce Health-Cloud-Accredited-Professional Exam Updated 110 Questions

Get 2025 Updated Free Salesforce Health-Cloud-Accredited-Professional Exam Questions and Answer

QUESTION 58
Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.
Which preference should Bloomington Caregivers’ administrator ensure is enabled?

Clinical Data Model org preference

Clinical R4 Model org preference

FHIR-Aligned EHR Data Model org preference

FHIR-Aligned Data Model org preference

QUESTION 59
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which users are……
health cloud permission set licences.
What three types of ancillary information can be included in a single care request.

Care request providers

Care request reviews

Care request drug

Care request diagnosis

Care request facility

QUESTION 60
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?

Integrated Care Management

Intelligent Appointment Management

Telehealth

Virtual Care

QUESTION 61
How can Code Sets be managedin Health Cloud?

Health Cloud provides a Code Sets data model that is pre-populated with industry standard procedures and diagnostic code sets.

Health Cloud does not provide a Code Sets data model

Health Cloud provides a Code Sets data model thatmust be populated from an external source.

Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available.

QUESTION 62
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

Utilization Management

Integrated Care Management

Intelligent Document Automation

Care Authorizations

QUESTION 63
In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 – Simple Application correct options) Options not visible

By engaging in a web chat with an agent who presents consent forms in chat window.

Bysending an email that then create a case using email-to-case.

By talking to an agent via phone who then enrolls the patient

By submitting consent Via SMS using Einstien Chat bot.

By using a Self-Service portal via a Community.

QUESTION 64
What are the two steps required to create Health care providers for Health program?Choose two

Add NPI for associated provider

Choose associated facility for Care Program.

Add the UPIN

Create Care Program Providers from the App Launcher

Create a care program health care provider with an associated care prgm provider

QUESTION 65
A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?

Provider Network Management

Contact Center for Payers

Provider Relationship Management

Utilization Management

QUESTION 66
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients’ medications and make recommendations based on that data within Health Cloud.
Which Health Cloud add-on should a consultant recommend to fulfill this requirement?

Medication Interactions

RxNorm DDI Connectivity

Allergy Intolerance

Medication Management

QUESTION 67
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplish this requirement?

Program Enrollee Settings

Care Program Settings

Health Cloud Settings

Care Request Settings

QUESTION 68
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

Integrated Care Management

Utilization Management

Intelligent Document Automation

Care Authorizations

QUESTION 69
A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.
Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?
Choose 3 answers

Set Health Details to Controlled by Parent or Private.

Set Account and Contract to Private.

Set Person Accounts to Private.

Set Contact to Controlled by Parent.

Set related clinical objects to Controlled by Parent or Private.

QUESTION 70
The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)

Path can not be used to visually represent the status of a care request.

Care request functionality is included in the Health Cloud managed package.

Each Care request has to have an associated case.

New Care requests can be created using the ‘create care request’ component.

Care requests has empower components that can be exposed within Communities.

QUESTION 71
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to- end prior authorization process.
Which solution is appropriate to meet this use case?

Plan Benefit and Plan Benefit Item

Care Preauth and Care Preauth Item

Service Preauth and Preauth Detail

Care Request and Care Request Item

In Salesforce Health Cloud, managing prior authorizations involves utilizing specific objects designed to handle the complexities of authorization requests and their associated details. For an insurance provider aiming to display preauthorization outcomes from an external system that manages the end-to-end prior authorization process, the appropriate solution involves the Service Preauth and Preauth Detail objects.
* Service Preauth Object:
* Purpose: The Service Preauth object represents a preauthorization request within Health Cloud.
It serves as a container for all relevant information pertaining to a specific authorization, including patient details, requested services, and status updates.
* Integration Capability: This object is designed to integrate with external systems, allowing for the seamless import and display of preauthorization outcomes managed outside of Salesforce. By mapping external authorization data to the Service Preauth object, users can view and manage authorization statuses directly within Health Cloud.
* Preauth Detail Object:
* Purpose: The Preauth Detail object stores detailed information related to each preauthorization request captured in the Service Preauth object. This includes specifics about the services or procedures being authorized, such as service codes, descriptions, quantities, and any other pertinent details.
* Integration Capability: By populating the Preauth Detail object with data from external systems, Health Cloud users gain comprehensive visibility into the components of each authorization request, facilitating informed decision-making and efficient care coordination.
Integration Process:
To effectively display preauthorization outcomes from an external system within Health Cloud, consider the following steps:
* Data Mapping: Establish a data mapping strategy to align fields from the external system with the corresponding fields in the Service Preauth and Preauth Detail objects. This ensures that all relevant information is accurately captured and displayed within Health Cloud.
* Data Import: Utilize Salesforce’s data import tools or integration middleware (such as MuleSoft) to import preauthorization data into the Service Preauth and Preauth Detail objects. This process can be automated to ensure real-time or near-real-time updates, providing users with the most current information.
* User Access and Permissions: Configure user permissions to ensure that appropriate personnel have access to view and manage preauthorization information. This includes setting up profiles and permission sets that grant access to the Service Preauth and Preauth Detail objects.
References:
Authorization Request Overview: This Salesforce Help article provides an overview of managing authorization requests within Health Cloud, detailing the objects and processes involved.
Salesforce
Built-In MuleSoft Integration to Manage Authorization Requests: This resource outlines how to integrate Health Cloud with external Electronic Health Record (EHR) and payer systems using MuleSoft, facilitating seamless data exchange for authorization requests.
Salesforce
Care Services Review and Response: This developer guide section discusses RESTful APIs that support data elements required for ANSI X12 278 format Health Care Services Review and Response, enabling electronic receipt of prior authorization requests from providers.
Salesforce Developers
By leveraging the Service Preauth and Preauth Detail objects, along with appropriate integration strategies, insurance providers can effectively display and manage preauthorization outcomes from external systems within Salesforce Health Cloud, enhancing operational efficiency and improving patient care coordination.

QUESTION 72
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

Identity Verification Flow Templates

Reusable Verification FlexCards

Customer Identity OmniScript Templates

Verify Customer Identity Process Flow

To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the “Verify Customer Identity Process Flow” feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller’s identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
* Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
* Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
* Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
* Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
* Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
* Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
* Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
* Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
References:
Verify the Caller
Protect Health Information by Verifying Caller Identity

QUESTION 73
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal. Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)

Timeline Tab

Care Team

Care Plan page

Patient List

Household Tab

QUESTION 74
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?

(Persona) Care coordinator
(Stakeholder) Salesforce administrator (Stakeholder) Tableau developer

(Persona) Contact Center agent
(Stakeholder) Salesforce administrator (Stakeholder) Integration architect

(Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer

(Persona) General physician
(Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

QUESTION 75
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer airs to strike a balance between quality care and managing the cost of care effectively bystreamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?

Utilization Management

Provider Network Management

Intelligent Appointment Management

Integrated Care Management

QUESTION 76
A Salesforce Admin wants to create task within a Care plan that …………………………….
In the Health cloud console can be used to create tasks ……………………………..

Household Tab

Patient List

Timeline Tab

Care Team

Care Plan Page

QUESTION 77
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?

Discovery Framework

Integrated Care Management

Care Programs

Salesforce Surveys

QUESTION 78
Which two preference must a salesforce administrator enable to begin using Intelligent Sales for Medical Devices? (Choose two)

Visit Inventory Management

Intelligent Sales

Action Plans

Lightning Flows

Lightning App builder

QUESTION 79
A company based In the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug Interactions.
Which two Health Cloud solutions should a consultant recommend?
Choose 2 answers

Medication Audit

Medication Reconciliation

Medication Review

Medication Administration

QUESTION 80
Bloomington Caregivers is currently in the process of updating its systems as part of a corporate-wide digital transformation initiative. Which two considerations should a consultant include when configuring security, sharing, and visibility rules in Health Cloud to meet a healthcare organization’s needs?
Choose 2 answers

Ensure that data mask is used in production to appropriately manage protected health information (PHI).

Understand customer needs, data security, privacy concerns, regulatory compliance, and sharing or visibility restrictions.

Regularly review and update security, sharing, and visibility settings in Health Cloud to align with evolving needs, regulations, and organizational policies.

Review Salesforce documentation and implement a standardized security and visibility model.

QUESTION 81
A customer wants to view a patient’s health conditions and clinical encounters as a sequence of events happening over time on the patient’s Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?

Create a new Timeline record within Setup.

Add a record to the HealthCloudTimelineConfig custom setting.

Clone the HCTimeline FlexCard for customization.

Create a new Timeline View Configuration record.

Salesforce Health Cloud Accredited Professional certification is ideal for healthcare IT professionals, consultants, and developers who are looking to expand their knowledge and skills in Salesforce Health Cloud. It is a globally recognized certification that demonstrates a deep understanding of the Health Cloud platform and the ability to implement it effectively. With this certification, professionals can prove their expertise to potential employers and clients, and differentiate themselves in a competitive job market.

Salesforce Health Cloud Accredited Professional (HCAP) Certification Exam is a credential that validates the skills and knowledge of professionals in the healthcare industry. Health-Cloud-Accredited-Professional exam is designed to test the expertise of individuals in using Health Cloud, a healthcare-focused CRM platform, to improve patient care and outcomes. Salesforce Health Cloud Accredited Professional certification is aimed at individuals who work in healthcare organizations, including providers, payers, and life sciences companies.

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