Q15. During what project phase do you need to start involving the stakeholders?

Q16. A resource matrix is to be created.
What are the main considerations?

Q17. The needs analysis is completed, and services have been defined.
What makes a good service definition?

Q18. Urgent maintenance work is required. Data center maintenance engineers collect electrical portable equipment from the warehouse and a few items have loose-fitting electrical cabling. Further checks indicate that it is not possible to determine when the last equipment test took place.
What is the next best action to take place?

Q19. Welding works need to be conducted.
Is a Permit to Work (PTW) required and if so, what type of PTW?

Q20. Customers complain about support response times being too slow. After a check with the vendor about the agreed SLAs, it is concluded that no violation occurred.
What is the likely cause of the customers complaining?

Q21. The needs analysis has been completed and the data center organization is tasked with the capability assessment.
Which of the below is a mandatory activity as part of the capability assessment?

Q22. Which, of the items below, is not part of operational cost (OPEX)?

Q23. Which process is not part of the 6-step document management life cycle?

Q24. Of the below, which is a power efficiency indicator?

Q25. Of the below, which is a non-renewable energy source?

Q26. What is the outcome of a risk evaluation process?

Q27. Customers of the data center want to know how much of the data center’s power comes from renewable sources.
What should the data center service provider do to respond to these requests?

Q28. The data center service provider has decided that maintenance of the data center facilities infrastructure will be outsourced.
Is it still involved in the risk management process of data center maintenance?

Q29. When is the right moment to label assets?

Q30. Of the below, which can be used to optimize succession planning?

Q31. A service requirements analysis has concluded that a vendor is required for the upcoming project.
Planning is tight and budget approval is not required.
What should you advise?

Q32. What is a qualitative risk analysis?

Q33. Management wants to receive a monthly report on data center cost breakdown per business unit without transferring the actual cost to the users.
Which model should you apply?