NO.27 Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

NO.28 Which two steps are required to configure a Supervisor? (Choose two.)

NO.29 Apart from CVP Call Studio, what are two other components that have a role in the VXML application’s functioning? (Choose two.)

NO.30 Which variable remains available to all scripts in the system until reset?

NO.31 Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

NO.32 What are two possible Outbound Dialing Modes? (Choose two.]

NO.33 What are two parts of a Single Sign-on message flow? {Choose two.)

NO.34 Which communication protocol is being used between PG/Router and Live Data to generate report information?

NO.35 Which .bat file displays the status of the VXML server and the applications running?

NO.36 Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

NO.37 Which two servers can be accessed from the Web Administration tool? (Choose two.)

NO.38 In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

NO.39 Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

NO.40 What value is used for Variable REQUERY_NO ANSWER?

NO.41 Which server holds the .wav files on a UCCE environment?