FRAGE 41
In which two ways could the usability of accordion elements be improved in a mobile environment?
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FRAGE 42
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

FRAGE 43
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?

FRAGE 44
Ein UX-Designer wird gebeten, eine neue, auf Salesforce basierende Anwendung zu entwerfen.
Was sollte ihr erster Schritt sein?

FRAGE 45
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

FRAGE 46
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

FRAGE 47
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

FRAGE 48
A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
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FRAGE 49
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?

FRAGE 50
Während unseres Interviews stellt ein UX-Designer fest, dass die häufigste tägliche Aufgabe des Benutzers darin besteht, Berichte über die globale Suchleiste einzusehen und abzurufen:

FRAGE 51
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

FRAGE 52
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

FRAGE 53
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?

FRAGE 54
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

FRAGE 55
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?

FRAGE 56
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

FRAGE 57
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
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FRAGE 58
Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

FRAGE 59
Financial advisor should be able to access a customer’s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

FRAGE 60
Ein UX-Designer möchte den Beispielcode für Lightning-Komponenten untersuchen und sehen, wie sich Änderungen am Code auf das visuelle Erscheinungsbild in Echtzeit auswirken, ohne Code in einer Salesforce-Organisation bereitstellen zu müssen.
Welche beiden Ressourcen sollten dazu beitragen?
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FRAGE 61
Welche visuellen Gestaltungselemente sollten in den Stil- und Markenrichtlinien eines Unternehmens verwendet werden?

FRAGE 62
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve.
CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction